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Support Hours May 23

The ITS Service Center will be closed from 10:00 am to 2:00 pm on Thursday May 23 for a staff event. Regular Service Center support will be available from 7:00 am to 10:00 am, and resumes at 2:00 pm. If you have an urgent issue, specifically with: Passwords and Duo, MiWorkspace Executive Support, or you need to report a system outage, please call 734-764-HELP (764-4357) and press 0. For other issues, please submit a help request.

If you’re on campus and are in need of password or Duo Two-Factor assistance, you can visit either of the Tech Shop locations for walk-up support.

Contact the ITS Service Center

Chat, call, submit a help request, or email for tech support.

Monday–Thursday: 7 a.m.–7 p.m.
Friday: 7 a.m.–6 p.m.
Saturday: Closed
Sunday: 2–7 p.m.

  Number Key Services
Press:
1
for System Access and Account Support, including UMICH (Level-1) passwords, Duo, OARS, My LINC, Slack, and U-M Zoom
 
2
for Classroom Support
 
3
for eResearch, Reporting, Qualtrics, and the M-Pathways Student Administration & Human Resource Management Systems
(includes Faculty Center, BusinessObjects, M-Reports and eRecruit)
 
4
for MiWorkspace Support and Neighborhood IT
 
5
for Canvas and LinkedIn Learning
 
6
for U-M Google, U-M Dropbox, Microsoft Office 365, Adobe Creative Cloud, and Network Connectivity
(Includes Wireless, VPN, Northwood Service, AFS, Campus Computing Sites)
 
7
for Concur, DART, and M-Pathways Financials & Physical Resources System
(includes Marketsite)

Use this form to submit feedback about your support experience with the ITS Service Center.


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