Get Help

Holiday Hours

Most ITS support services are closing for the holiday weekend at 3 p.m. Friday, reopening 7 a.m. Tuesday May 26.

Support for Duo and password questions

  • available via chat, 3–8 p.m. Friday 5/22
  • available throughout the weekend for urgent issues — call 734-764-HELP (764-4357) then press 0.

For non-urgent issues, please submit a help request, or email us.

ITS Service Center to respond using new email format and address

Information and Technology Services is changing ticketing systems effective May 12. Support emails from ITS will have a new look and will be sent from a new email address: U-M TeamDynamix. Continue to reach out to us at Learn more and see a preview of the new email format.

Contact the ITS Service Center

Chat, call, submit a help request, or email for tech support.

Open for Chat

Monday–Tuesday: 8 a.m.–10 p.m.
Wednesday–Friday: 8 a.m.–5 p.m.
Saturday–Sunday: Closed

Service Center Hours

Monday–Thursday: 7 a.m.–7 p.m.
Friday: 7 a.m.–6 p.m.
Saturday: Closed
Sunday: 2–7 p.m.

  Number Key Services
for System Access and Account Support
for Classroom Support
for eResearch, Reporting and M-Pathways Student & Human Resources System Support
(includes Faculty Center, BusinessObjects, M-Reports and eRecruit)
for MiWorkspace Services and Michigan IT Services Portal
for CTools, Canvas, and SiteMaker
for all email services, including U-M Google, General Computing, MiServer, MiDatabase and Network Connectivity
(Includes Wireless, VPN, Northwood Service, AFS, Sites, Exchange, and U-M Box)
for Concur, DART and M-Pathways Financials & Physical Resources System Support
(includes M-Marketsite)

Support Tools

How Did We Do?

We’re always working to improve the support experience, and the ITS Service Center managers want to hear your feedback and concerns. Email us at