ITS Service Center: How can we help you?

Common Help Topics

Reset or Change Password

Visit password.it.umich.edu to reset or change your password and set your account recovery information. Problems there? Chat or call the ITS Service Center.

Browser Support

Visit the Browser Support page to view supported browsers and to check for compatibility issues between certain applications and browsers.

Suspicious Email or Call

Visit Safe Computing to learn how to spot and report suspicious emails and phone calls. The ITS Service Center will never ask for your password by email.

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Support Tools

  • Skip the Phone Recording
  •   Number Key Services
    Press:
    1
    for System Access and Account Support
     
    2
    for Classroom Support
     
    3
    for eResearch, Reporting and M-Pathways Student & Human Resources System Support
    (includes Faculty Center, BusinessObjects, M-Reports and eRecruit)
     
    4
    for MiWorkspace Services and Michigan IT Services Portal
     
    5
    for CTools, Canvas, and SiteMaker
     
    6
    for all email services, including U-M Google, General Computing, MiServer, MiDatabase and Network Connectivity
    (Includes Wireless, VPN, Northwood Service, AFS, Sites, Exchange, and U-M Box)
     
    7
    for Concur, DART and M-Pathways Financials & Physical Resources System Support
    (includes M-Marketsite)
  • Launch Remote Support Tool
  • Check Status of My Help Tickets

Service Status

2 services experiencing issues

2 maintenance events today

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