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Extended Support Hours

Welcome back! We're expanding support hours Tuesday January 19 - Thursday January 21:

  • Phone Support 7 a.m. - 9 p.m.
  • Chat Support 8 a.m. - 10 p.m. (5 p.m. to 10 p.m. support is specifically for Password and Duo assistance)

Contact the ITS Service Center

Chat, call, submit a help request, or email for tech support.

Open for Chat

Monday–Friday: 8 a.m.–10 p.m.*
Saturday–Sunday: Closed
*5–10 p.m. Extended Duo/password support only

Service Center Hours

Monday–Thursday: 7 a.m.–7 p.m.
Friday: 7 a.m.–6 p.m.
Saturday: Closed
Sunday: 2–7 p.m.

  Number Key Services
for System Access and Account Support, including UMICH (Level-1) passwords, Duo, OARS, My LINC, and Zoom
for Classroom Support
for eResearch, Reporting, or the M-Pathways Student Administration & Human Resource Management Systems
(includes Faculty Center, BusinessObjects, M-Reports and eRecruit)
for MiWorkspace Desktop Support and Neighborhood IT
for Canvas, Qualtrics, and LinkedIn Learning
for U-M Google, U-M Dropbox, U-M Box, Microsoft Office 365, Adobe Creative Cloud, and Network Connectivity
(Includes Wireless, VPN, Northwood Service, AFS, Campus Computing Sites)
for Concur, DART, and M-Pathways Financials & Physical Resources System
(includes Marketsite)

Use this form to submit feedback about your support experience with the ITS Service Center.

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