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Extended Support Hours
Welcome back! We're expanding support hours Tuesday January 19 - Thursday January 21:
- Phone Support 7 a.m. - 9 p.m.
- Chat Support 8 a.m. - 10 p.m. (5 p.m. to 10 p.m. support is specifically for Password and Duo assistance)
How Can We Help You?
Find Answers
- Change My UMICH Password
- Access a Shared Drive from a Personal Computer
- Clear Cache and Cookies
- Update Your Name in Zoom
- Set Up Duo Mobile on New Phone or Tablet
- Which Security Setting(s) Should I Use for My Zoom Meeting?
- Getting Started with the ResponsiBLUE Health Screening App
- My LINC Error "Your session expired. Please click here to login again"
Service Alerts
Contact the ITS Service Center
Chat, call, submit a help request, or email for tech support.
Open for Chat
| Monday–Friday: | 8 a.m.–10 p.m.* |
|---|---|
| Saturday–Sunday: | Closed |
Service Center Hours
| Monday–Thursday: | 7 a.m.–7 p.m. |
|---|---|
| Friday: | 7 a.m.–6 p.m. |
| Saturday: | Closed |
| Sunday: | 2–7 p.m. |
| Press: |
1
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for System Access and Account Support, including UMICH (Level-1) passwords, Duo, OARS, My LINC, and Zoom |
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2
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for Classroom Support | |
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3
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for eResearch, Reporting, or the M-Pathways Student Administration & Human Resource Management Systems (includes Faculty Center, BusinessObjects, M-Reports and eRecruit) |
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4
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for MiWorkspace Desktop Support and Neighborhood IT | |
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5
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for Canvas, Qualtrics, and LinkedIn Learning | |
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6
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for U-M Google, U-M Dropbox, U-M Box, Microsoft Office 365, Adobe Creative Cloud, and Network Connectivity (Includes Wireless, VPN, Northwood Service, AFS, Campus Computing Sites) |
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7
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for Concur, DART, and M-Pathways Financials & Physical Resources System (includes Marketsite) |
Tell Us About Your Support Experience
Use this form to submit feedback about your support experience with the ITS Service Center.