Get Help
How Can We Help You?
Find Answers
- Change My UMICH Password
- Reactivate Duo Mobile on Phone or Tablet
- Authorize Parent/Guardian to View Student Account Information
- View or Pay Student Bills with Friend Account for Parents/Family
- Software Available to Students
- Troubleshoot My Wireless (WiFi) Connection
- iOS, iPhone, iPad - Will Not Connect to MSetup WiFi Network or Complete Setup
- Residence Hall Active Network Ports (Ethernet) and Hub Eligibility
Service Alerts
Contact the ITS Service Center
Chat, call, submit a help request, or email for tech support.
Open for Chat
| Monday–Friday: | 8 a.m.–5 p.m. |
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| Saturday–Sunday: | Closed |
Service Center Hours
| Monday–Thursday: | 7 a.m.–7 p.m. |
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| Friday: | 7 a.m.–6 p.m. |
| Saturday: | Closed |
| Sunday: | 2–7 p.m. |
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for System Access and Account Support, including UMICH (Level-1) passwords, Duo, OARS, My LINC, and Zoom |
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for Classroom Support | |
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for eResearch, Reporting, Qualtrics, and the M-Pathways Student Administration & Human Resource Management Systems (includes Faculty Center, BusinessObjects, M-Reports and eRecruit) |
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for MiWorkspace Support and Neighborhood IT | |
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for Canvas and LinkedIn Learning | |
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for U-M Google, U-M Dropbox, U-M Box, Microsoft Office 365, Adobe Creative Cloud, and Network Connectivity (Includes Wireless, VPN, Northwood Service, AFS, Campus Computing Sites) |
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for Concur, DART, and M-Pathways Financials & Physical Resources System (includes Marketsite) |
Tell Us About Your Support Experience
Use this form to submit feedback about your support experience with the ITS Service Center.