ITS Service Center Hours

Password Updates

If you receive the message "Password or Account Name incorrect" when logging in to U-M services, please use the Forgot password? link.

Long Wait Times

We are currently experiencing long wait times for live support via chat and phone. For non-urgent issues, please Submit a Help Request online.

Regular Service Center hours throughout the year are:

Monday–Thursday: 7 a.m.–7 p.m.
Friday: 7 a.m.–6 p.m.
Saturday: Closed
Sunday: 2–7 p.m.

ITS offers extended hours at the start and end of terms.