ITS manages access to the Microsoft Unified Support Hub.
Units with access have a primary IT contact to manage support requests for their unit or approve additional staff access to the hub. Each primary unit contact is responsible for notifying ITS when a staff person with MS Unified Support access leaves or changes roles at the University. ITS will conduct an annual review process of IT staff with access to the Hub.
Support requests for ITS-provided services should be escalated to the appropriate ITS technical team before attempting to create a ticket with Microsoft. Non-ITS units should only open support cases with Microsoft for items that are not provided or managed centrally by ITS.