Support
Customers are required to provide ITS staff with any necessary training and/or access in order to be successful at using local tools, processes, or services on which their job depends. Units must identify a supervisor to whom the successful candidate can escalate issues and receive direction from while in the unit.
ITS reserves the right to decline accepting unit engagements on a case-by-case basis due to availability shortage of ITS personnel or those that exceed the scope of desktop support by deviating significantly from the work components above.
See the Service Level Expectations document for full details.