Enterprise Application Services

FY2024 Accomplishments

In FY2024, ITS Enterprise Application Services (EAS) displayed incredible stewardship of U-M's enterprise applications across multiple campuses and Michigan Medicine. As always, EAS focused heavily on three areas: embracing the cloud, excellence in delivering and running services, and enhancing culture and employee satisfaction.

EAS’ FY2024 accomplishments showcase their commitment to security, technology, staff development, partnerships, system upgrades, compliance, and IT innovation.

EAS By the Numbers in FY2024

One of the most impressive aspects of EAS’ performance in FY2024 is the sheer scope of the data and services they coordinated for the university. Here are some highlights of what EAS was able to deliver last year - amounts that reflect significant strides in service enhancement, efficiency, and expanded capabilities.

Human Capital Management (HCM)

  • Over $5.2 billion in payroll disbursements
  • 68,000 enrollments in automated W2s
  • Over 10,600 retirees transitioned to new Medicare plans
  • Over 195K learning activities completed in My LINC

Financial Operations (FIN)

  • Vendor payments totaling $5.04 billion
  • Increased AR customer billings to $620 million
  • 911,000 journal entries

Student Administration (SA)

  • Self-service access supporting 58,000 students and 358,000 alumni
  • Over 190,000 admissions applications processed
  • Over $1.3 billion in Financial Aid disbursed

Research Administration Services (RAS)

  • $1.46 billion in Research awarded
  • Over 14,000 in COI disclosures

CRM and Ancillary Systems

  • $1.1 billion in fundraising processed via DART
  • Consistent document management and growth in eSignature adoption
  • Over 50K MCards printed

IT and Project Management (RADAR, MST, UAA & WeMoAD)

  • 4 Michigan App releases
  • Implementation of Salesforce Marketing Cloud Automation
  • Over 1.7 million RMJ (RunMyJob) productions processed
  • JIRA retirement and development of JIRA archive tool

Security Enhancements

In FY2024, the EAS Time and Labor team enhanced security across campuses by reconfiguring the network for the time clock system. New processes for Friend Account access were implemented, and EAS optimized its ability to apply security patches rapidly, minimizing vulnerabilities. Throughout this period, crucial operations, including payroll and benefits, remained uninterrupted, showcasing its commitment to maintaining both security and operational continuity. As an additional measure, and in collaboration with ITS IAM, all staff and enterprise administrator passwords were reset.

Advancements in MCard

The EAS DART/MCard development team expanded its support personnel to enhance system functionality last year. They successfully phased out Cosign in favor of more secure https protocols, overhauled the MS Access Orientation database, and launched MCardConnect, for online photo submissions, replacing the previous MyPhoto vendor. Additionally, they streamlined MCard client installations compatible with MiWorkspace and fully integrated MCard into ITS service operations. The team established clear responsibilities across various university departments, improved user access protocols, and transferred vital database management duties. An ITS dedicated website for MCard further supported the project, coupled with detailed knowledge articles in TeamDynamix. In addition, a robust Disaster Recovery Plan for MCard has been crafted in collaboration with Information Assurance.

Implementation of New Services

In this past fiscal year, EAS significantly expanded the suite of services available to the university community by launching several key initiatives:

  • Among these was the adoption of MiCORES and InfoReady, which are administrative research systems designed to expedite and organize research administration workflows. These platforms have been integrated to enhance the research experience across the campus by providing streamlined processes and improved access to research-related resources.

  • The EAS team launched Phase I of Enterprise Health, a robust system for centralizing immunization data collection. This important initiative allows various university units with distinct business needs to access and use immunization data effectively. The successful establishment of this centralized system has also led to the phasing out of ResponsiBLUE, the previous health tracking application.

  • In the realm of digital communications and asset management, new offerings were rolled out for Social Media Management with Sprout Social and the university’s in-progress Digital Asset Collaborative. These services align with the university's objectives to optimize its digital engagement and resource utilization.

  • Additionally, the EAS team has developed and introduced a Student Recruitment offering within Salesforce. This tool harnesses the capabilities of a leading customer relationship management platform.

Enhancement of Financial Aid Processes

EAS' Student Administration team undertook the challenging task of implementing the new FAFSA Simplification regulatory changes, the driver in determining college financial aid packages. Even with significant delays from the Department of Education, they successfully operationalized federal mandates and were able to provide estimated FAFSA financial aid package notifications to U-M students vastly ahead of many peer institutions, showcasing the team’s exceptional ability to adapt to significant regulatory and timeline changes, and to collaborate with the Office of Financial Aid in their unwavering commitment to student support.

Major Version Upgrades

Demonstrating their continued commitment to operational excellence, EAS enhanced functionality and implemented upgrades to a host of enterprise services this year, including My LINC, research systems for Animal and Proposal Management and PeopleSoft/Oracle FIN, HCM, and Student Administration systems.

Leveraging Inventory Management and IT Systems (LIMITS)

EAS’ LIMITS project improved U-M's supply chain operations in FY2024 by utilizing current enterprise supply chain tools and procuring additional vendor solutions to integrate our enterprise systems. PeopleSoft Enterprise supply chain main functions include inventory tracking, purchase order creation, receiving items, and vendor payment.

Strategic Partnerships and Cloud Transition Planning

Along with Business and Finance, UHR, and Michigan Medicine, EAS participated in a Ross Performance Excellence program to discuss initial strategy and collaboration opportunities in anticipation of the ERP Cloud effort. A small leadership working group continues to meet to coordinate any work that can be accomplished in this pre pre-planning phase. Learning sessions with peer institutions to learn and roadmap both ERP Cloud and Research Administration occurred at multiple meetings and events including the BTAA Academic Alliance, Alliance/HEUG, and the Huron User Group conference. These initiatives aim to modernize the university’s administrative systems, showcasing U-M's forward-thinking approach and commitment to operational excellence.

ITS and EAS Staff Engagement and Collaboration

EAS leadership and managers actively cultivated a positive culture throughout FY2024 by utilizing pulse surveys, MHealthy initiatives, and comprehensive staff meetings. This collaborative spirit extends across EAS and ITS, demonstrated by EAS staff members’ dedication to service excellence, mentorship of ITS interns, and volunteerism at pivotal campus events like Power-Up and the IT Showcase, where they offer critical coordination support.