Enterprise Application Services

FY2026 Accomplishments

In FY2026, ITS Enterprise Application Services (EAS) continued to demonstrate strong management of U-M’s enterprise systems across the university’s campuses and Michigan Medicine. This year, EAS focused on service reliability, enterprise modernization, AI enablement, security and compliance, and improved digital experiences for students, faculty, staff, alumni, and university partners.

The accomplishments reflect EAS’s continued dedication to secure and reliable operations, strategic collaboration, system modernization, data quality, staff innovation, and technology solutions that support the university’s academic, research, administrative, and engagement missions.

EAS By the Numbers in FY2026

Digital Experience and Mobile Services

Michigan App

  • 5K avg daily users during Fall and Winter semesters, spending an average of 93 seconds per day
  • 7.8M page views annually
  • Emergency alerts reach 60K devices
  • Dining menus rank most popular with 55% of use

Transfer Credit

  • 70K active users
  • Approximately 1M annual views

Human Capital Management (HCM)

  • $5.5B in payroll disbursements
  • 25.2K Open Enrollment changes processed
  • 384K job applications processed
  • 200K My LINC activities completed

Financial Operations (FIN)

  • $7.13B in payments to 122K vendors
  • 471K payments processed
  • $535M in accounts receivable billing year to date
  • Approximately 90K capital assets managed

Student Administration (SA)

  • 189K admission applications processed
  • $1.34B in financial aid awards processed

CRM and Ancillary Systems

  • $1.08B in gifts, pledges, and donations processed through DART
  • 1.6M documents uploaded in FY2026, with 45M total system documents
  • 60,975 MCards printed from July 1, 2025, through May 7, 2026

Research Administration Services (RAS)

  • $2.16B in research expenditures
  • Final FY2026 research totals pending fiscal year-end

Enterprise Operations and Infrastructure

  • 135 certificate and keystore renewals completed
  • Quarterly PeopleTools security patches applied to 80 PeopleSoft systems
  • 7 major PeopleTools 8.62 system upgrades completed
  • 20 Oracle 26 AI upgrades supported on PeopleSoft systems
  • 49 Windows 2016 servers updated
  • 102 changes completed
  • 562 vulnerabilities remediated
  • 190K Run My Job production jobs supported monthly
  • 253K ballots sent through Simply Voting

FY2026 Notable Achievements

Enterprise Recognition and Strategic Collaboration

  • HEUG Campus Impact Award: EAS ERP teams received the inaugural Higher Education User Group Campus Impact Award in March 2026, recognizing U-M’s broad participation, collaboration, and leadership across programs, events, and initiatives in the higher education technology community.
  • Pavilion Activation Readiness: Partnered closely with stakeholders on key development and operational readiness work, helping accelerate readiness for Pavilion activation and supporting a smoother launch through coordinated execution and leadership support.

Digital Experience and Web/Mobile Application Development

  • Model Context Protocol Standardization: Established Model Context Protocol as the team’s unifying standard for AI tool integration, sharing templates and server code across ITS to help accelerate AI adoption organization-wide.
  • Application Framework Upgrades: Completed major framework upgrades for VaxViewer, Transfer Credit, ServiceNow Archive Viewer, and the ARC Resource Management Portal, improving maintainability and long-term platform support.
  • Michigan App Releases: Delivered five Michigan App releases, continuing to improve the mobile experience for the U-M community.

Student Administration Enhancements

  • Recruiting and Admissions Data Retention Modernization: Replaced a 20-year-old custom Prospect Purge process with Oracle’s Archive Manager tool, enabling archive-before-purge capabilities and allowing records to be restored for up to one year. The first production run deleted 18.5M rows of data in approximately 60 minutes.
  • Access Validation Audit Report Modernization: Launched a new Tableau dashboard for the Access Validation Audit Report in collaboration with DSP, advancing the MReports Modernization initiative. The updated report gives ITS Unit Liaisons three enhanced reports to help ensure users maintain appropriate administrative access.
  • Department Transfer and Separation Reporting: Added reporting that identifies users who have transferred between departments or left the university, helping Unit Liaisons update access more accurately and efficiently.

Salesforce Center of Excellence

  • SEAS Salesforce Onboarding: Onboarded the School for Environment and Sustainability into the ITS Enterprise Salesforce Org. SEAS will use Salesforce, FormAssembly, Events Management, and Marketing Cloud for recruitment activities, becoming the fifth recruitment unit to join the service.
  • Student Success and Advising Technology Phase 1: Completed Phase 1 of the Student Success and Advising Technology initiative, which will modernize and replace the LSA Advising File system with a unified platform supporting students throughout their academic journey.
  • Enterprise Advising Platform Preparation: Prepared for Phase 2 of the Student Success and Advising Technology initiative, which will move 700 advisors and all U-M students from the LSA Advising File to the enterprise service.

DART and Constituent Data Improvements

  • M-Pathways to DART Name Integration: Implemented an automated M-Pathways to DART name-update integration, including preferred names, reducing manual effort and improving name consistency across EAS-supported systems and downstream services such as MCommunity and Google Mail.
  • Student-to-Alumni Transition Improvements: Improved the student-to-alumni transition experience by strengthening identity and name-data accuracy across systems.

Research Administration Advancements

  • eResearch eRAM and Enterprise Health System Integration: Delivered a long-planned two-way data integration between eResearch eRAM and the ITS Enterprise Health System, improving research and health system interoperability.
  • eRAM Customization Reduction: Removed a major custom eRAM component, simplifying long-term maintenance and supporting readiness for the Research Administration System replacement.

Enterprise Application Security, Compliance, and Reliability

  • SSL/TLS Certificate Management Improvements: Strengthened certificate management processes by improving inventory visibility and advancing renewal and monitoring practices across the environment, reducing operational risk from expired or misconfigured certificates.
  • Certificate Automation Readiness: Positioned teams for increased automation as the industry moves toward shorter public TLS certificate lifetimes and evolving CA/Browser Forum requirements.
  • PeopleTools Security Patching: Applied quarterly PeopleTools security patches to 80 separate PeopleSoft systems, supporting continued enterprise application security and compliance.
  • PeopleTools 8.62 Upgrades: Completed seven major PeopleTools 8.62 system upgrades, improving platform currency and long-term supportability.
  • Oracle 26 AI Upgrade Support: Supported 20 Oracle 26 AI upgrades on PeopleSoft systems.
  • Bomgar Remote Application Upgrades: Completed eight major Bomgar Remote Application upgrades and converted the service to full Okta client authentication.
  • DOJ Blocking Rules Implementation: Implemented DOJ blocking rules for six countries of concern across 17 PeopleSoft systems.
  • Okta Proxy Authentication Migration: Migrated more than 30 EAS systems to Okta Proxy authentication.
  • Vulnerability Remediation: Remediated 562 vulnerabilities and completed 102 changes, improving the security and reliability of the enterprise application environment.

Workload Automation and Operational Support

  • Run My Job Maizey Administration: Assumed responsibility for Run My Job Maizey administration, expanding support for workload automation services.
  • Run My Job Alerting Integration: Integrated Run My Job Splunk alerts with Slack, improving operational visibility and team response workflows.
  • Run My Job Production Support: Supported approximately 190K Run My Job production jobs each month.
  • Simply Voting Support: Supported the distribution of 253K ballots through Simply Voting.

EAS and AI Innovation

  • EAS AI Champions Program: Continued the EAS AI Champions program, supporting AI adoption and helping teams explore practical uses of generative AI across EAS.
  • Chuck AI Assistant: Built “Chuck,” an EAS-specific AI assistant with Run My Job search, ITS org chart navigation, TeamDynamix auto-matching, and system integration lookup, improving internal productivity.
  • Local LLM Hosting Experiments: Spearheaded local LLM hosting experiments with MiDesktop to explore reduced token costs and prepare infrastructure for broader university AI demand.