The general support of Canvas Catalog for instructors and learners is shared in conjunction with participating departments and ITS Teaching and Learning (ITS T&L).
Departments serve as the first point of contact for course, program, and basic support questions, and ITS T&L works with department administrators to troubleshoot advanced technical issues and escalate problems to Instructure if needed.
For Canvas Catalog Learners
Contact your program, instructor, or course support contact first with questions about your course or program.
Your course or program should assist with:
- Questions or problems with course content or materials
- Course assignments, requirements, or completion
- Registration and enrollment
- Certificates
- Program-specific payment or refund questions
- Basic Canvas Catalog navigation
If the issue appears to be a technical problem with Canvas Catalog that cannot be resolved by the program, your program will then work with ITS T&L for additional troubleshooting and escalation if needed.
For Canvas Catalog Departments (Administrators)
ITS T&L provides consultation and technical support to Canvas Catalog administrators, Including:
- Catalog configuration and settings
- Storefront and listing questions
- Registration and enrollment issues that cannot be resolved by the department
- Administrator access and permissions
- Payment gateway technical issues
- Unexpected Catalog behavior or errors
- Questions about available Catalog functionality
- Technical issues requiring vendor investigation
If an issue cannot be resolved through standard troubleshooting, ITS Teaching and Learning will investigate and, when appropriate, escalate and follow-up on behalf of participating departments.
Resources
The following resources are available to help Canvas Catalog administrators, instructors, and students use Canvas and Canvas Catalog.