Starting May 12, look for email in your inbox from U-M TeamDynamix <firstname.lastname@example.org> after you reach out to the ITS Service Center and other ITS teams for assistance. The email will also have a new look.
Continue to contact the ITS Service Center using the same methods as before, including using our 4HELP@umich.edu address. We are standing by and ready to help!
The new email address is due to changing our ticketing system. The ticketing system change will equip support teams in Information and Technology Services with the tools to provide excellent customer service.
In addition to the email address change, the online contact form will also have an updated look and feel.
Sample of the new format for the reply email from the ITS Service Center: