As the University of Michigan transitions to Okta for sign-in and authentication, we’re here to help with any issues you may encounter.
Michigan Medicine affiliates: Please call Health Information Technology & Services (HITS) at 734-936-8000 for sign-in assistance, or visit a Help Me Now location.
All other U-M affiliates: If you need help with Okta sign-in or authentication, please refer to the resources below or contact the ITS Service Center.
Got a New Phone/Deleted Okta Verify App
Do you have another device you can use to sign in (like a computer or tablet)?
Unable to sign in?
- Michigan Medicine affiliates: Please call Health Information Technology & Services (HITS) at 734-936-8000.
- U-M Students: You may be able to get a Temporary Access Code from recovery.it.umich.edu. If not, contact the ITS Service Center.
- All other U-M affiliates: Please contact the ITS Service Center.
Unable to Sign In Error
First-Time Okta Setup (for Existing Accounts)
Unable to install the Okta Verify App? Don’t have a smartphone?
Streamline Sign-In with Okta FastPass (Passwordless Authentication)
- Set up Okta Verify Desktop App for FastPass - Windows
- Set up Okta Verify Desktop App for FastPass - Mac
Friend Accounts
Find more answers for Okta at U-M in the ITS knowledge base. Need additional assistance? Contact the ITS Service Center.