Most ITS offices will close for Winter Break at 2 p.m. on Wednesday, December 24, and will remain closed until Friday, January 2.
- ITS Service Center closes at 2 p.m. on December 24 and reopens at 7 a.m. on January 2. See ITS Service Status for system status information. See System Availability for administrative system availability information.
- During the break, those who need urgent assistance with system outages or MiWorkspace Executive Support can call 764-HELP (764-4357) and press 0 to be routed to emergency after-hours support.
- Many Campus Computing Sites will be closed for winter break from December 25 through January 1, reopening with regular hours on January 2. Not all locations will return to regular hours immediately. Visit the Campus Computing Sites Hours page for a complete listing of closures. (TIP: Try “List View” for a quick scan of all locations.)
- The Tech Shop will have shortened hours beginning December 18. The Michigan Union location will be closed for winter break from December 25 through January 1, reopening with limited hours on January 2. The Pierpont Commons location will be closed from December 24 through January 4, reopening with limited hours on January 5. Regular hours for both locations will resume on January 7. Current and upcoming exception hours are always available on the Tech Shop website.
- Tech Shop will make every effort to fulfill shipping requests and/or notify customers if orders cannot be fulfilled prior to the holiday due to vendor supply or shipping issues.
- Orders placed after 8 a.m. on December 24 will be processed in the order received when the Tech Shop reopens after winter break.
- Tech Repair and Tech Help services follow the Tech Shop schedule for both locations. Holiday shipping delays may impact Tech Repair service timing; please clarify with your consultant at check-in if your repair can be completed prior to the winter break.
- ITS Infrastructure Telecom Analysts group closes at 2 p.m. on December 24 and reopens at 8 a.m. January 2. We encourage Holiday Greeting requests to be submitted via email to [email protected] before December 24. Voicemails left at 3-2000 will be returned up until closing on December 24.
- The Infrastructure Operations Center group will remain open 24/7 through season days. They can be reached via email to [email protected] or via phone to 734-763-4000.
- Submit all ARC Help Desk requests by 10 a.m. on December 24. While the ARC Help Desk will close at 3 p.m. on December 24, any requests received after 10 a.m. may not be handled until we reopen at 8 a.m. on Thursday, January 2. See ITS Service Status for system status information.
- ARC support staff will monitor services throughout the holiday period. User questions will be addressed beginning Thursday, January 2.
- Report actual or suspected IT security incidents by sending email to [email protected]. Information Assurance (IA) incident responders will respond as soon as possible based on severity during Winter Break. For information about IT security incidents, refer to Report an IT Security Incident.
- Michigan Medicine remains open with some exceptions (below) throughout the winter break. They can be reached by calling 734-936-8000 or visiting https://hits.medicine.umich.edu/about-hits/get-help.
- Chat will not be available on December 25 and January 1.
- The Paging Office will be closed on December 25 and January 1.
- Help Me Now (HMN) locations at Towsley Center for Continuing Medical Education, Taubman Health Sciences Library, North Campus Research Complex, and the D. Dan and Betty Kahn Health Care Pavillion will be closed on December 25 and January 1.