Holiday Hours for Information and Technology Services (ITS)

12/15/2021

Most ITS offices will close for Winter Break at 2 p.m. on Thursday, December 23, and will remain closed until Monday, January 3. To report system or application outages, or to request a password reset, call 734-764-HELP (764-4357).

  • ITS Service Center closes at 2 p.m. on December 23 and reopens at 7 a.m. on January 3. See ITS Service Status for system status information. See System Availability for administrative system availability information.
    • During the break, those who need assistance with Duo or urgent password issues; MiWorkspace Executive Support; or reporting an outage with ITS services can call 764-HELP (764-4357) and press 0 to be routed to emergency after-hours support.
  • Many Campus Computing Sites will be closed. See Campus Computing Sites Hours for a complete listing of closures. (TIP: Try “List View” for a quick scan of all locations)
  • The Tech Shop store at the Michigan Union will be closed Saturday, December 18, and will have shortened hours the week of December 20. The Union location will also close for winter break at 3 p.m. on December 23 and will reopen January 3 with limited hours. The Pierpont Commons location will close at 6 p.m. on December 17 and will reopen January 3 with limited hours. Regular hours for both locations will resume January 5. See hours for both locations on the Tech Shop website.

    • Tech Shop will make every effort to fulfill shipping requests and/or notify customers if orders cannot be fulfilled prior to the holiday due to vendor supply or shipping issues. 

    • Orders placed after 8 a.m. on December 23 will be processed in the order received when the Tech Shop reopens after winter break. 

    • Tech Repair and Tech Consulting services follow the Tech Shop schedule for both locations. Holiday shipping delays may impact Tech Repair service timing; please clarify with your consultant at check-in if your repair can be completed prior to the winter break.

  • ITS Infrastructure Telecom Analysts group closes at 2 p.m. on December 23 and reopens at 8 a.m. January 3. We encourage requests on December 22 to be sent via email to ITS-INF-CSR@umich.edu. Voicemails left at 3-2000 will be returned up until closing on December 22.
  • The Data Center Operations group will remain open 24/7 through season days. They can be reached via email to ITS.Data.Center.Operations@umich.edu or via phone to 734-763-4000.
  • Submit all ARC Help Desk requests by 1 p.m. The ARC Help Desk closes at 3 p.m. on December 23 and reopens at 8 a.m. Monday, January 3. See ITS Service Status for system status information.
    • ARC support staff will monitor services throughout the holiday period. User questions will be addressed beginning Monday, January 3.
  • Report actual or suspected IT security incidents by sending email to security@umich.edu. Information Assurance (IA) incident responders will respond as soon as possible during Winter Break. For information about IT security incidents, see Report an IT Security Incident.