Labor Rates & Processing Charges

Labor Type Standard Overtime Season Day Holiday
Wiring—New Construction or Major Renovation (twisted pair cable only) $83.00 $124.50 $124.50 $166.00
Wiring—Within Campus Buildings (cable for UMphone, UMnet, or UMTV) $103.50 $155.25 $155.25 $207.00
Wiring—Outside Campus Buildings (cable for backbone and infrastructure) $112.50 $168.75 $168.75 $225.00
Network, Switch, Video Configuration $112.50 $168.75 $168.75 $225.00
Voice Repair (per half hour) $56.00 $83.00 * $83.00 * $111.00 *
Data Network and Video Repair (per half hour) $75.00 $112.00 * $112.00 * $149.00 *
Project Management and Training $109.50 $164.25 $164.25 $219.00
Engineering and Consulting $123.50 $185.25 $185.25 $247.00

Labor rates are per person, per hour (or half hour for Repair). There is a half hour minimum, except as follows:

* Voice Repair, Data Network and Video Repair: 2 hour minimum at non-standard times

Labor rates for overtime, season days, and holidays are calculated as follows:

Overtime = Standard Rate x 1.5
Season Days = Standard Rate x 1.5
Holidays = Standard Rate x 2

Expedited orders are charged at time and a half (1.5 x labor charge) and the expedited service order charge is $125 per order.

Service Agreement holders should refer to their contract as non-standard labor rates may vary.

Service Order and Other Administrative Processing Charges

Service Request Billing Code Rate
Standard Service Order SO-VO-STANDA
SO-DA-STANDA
SO-VI-STANDA
$50.00
Expedited Service Order SO-VO-EXPEDI
SO-DA-EXPEDI
SO-VI-EXPEDI
$125.00
Changes to orders written but not yet dispatched to the location. Changes may delay previous due dates. SO-VO-CHANGE
SO-DA-CHANGE
SO-VI-CHANGE
$25.00 (minimum)
Changes or Cancellations to pending orders (once the technician has been dispatched to the order location). SO-VO-CANCEL
SO-DA-CANCEL
SO-VI-CANCEL
$25.00 (minimum) + charges for all labor and materials used on the order + Standard Service Order Charge
Handling Charge for Rebilling Non-ITCom Telephone Services (Billing External Services)   $15.00/service/invoice/month