IP Contact Center Support

Important: ITS is discontinuing the one-button login feature in Ann Arbor and Flint on December 22, 2017. Contact Centers will then use Cisco Finesse. Cisco Agent and Supervisor Desktop will automatically be removed for MiWorkspace machines and should be uninstalled by all other groups after this date.

Dashboard

ITS has created a Contact Center dashboard to provide data on calls made to university contact centers. Each center can see their metrics and filter information by selected call queues.

Additional Contact Center Documentation

Contact Center Managers & Key Contacts