The ITS Tech Help team is seeking enthusiastic students to join our dynamic front-line support team, offering both in-person and remote support. As frontline support staff, you'll engage directly with users, providing assistance and maintaining facilities at locations including the Fishbowl Computing Site in Angell Hall, as well as both the Michigan Union and Pierpont Commons Tech Shop locations. While training will be provided, we're looking for candidates who embrace continual learning, enjoy partnering with users to provide options and find solutions, and thrive in a fast-paced environment. Successful candidates will be customer-focused, self-motivated, friendly, and adaptable.
Responsibilities
- Assist faculty, staff and students with their usage of all technology provided in Campus Computing Sites facilities and services as well as personal device support
- Troubleshoot problems to the best of your ability; refer unresolved problems as appropriate
- If working remotely, maintain a strong presence on Slack and other communication tools
- Troubleshoot site hardware and re-image machines, troubleshoot and perform maintenance to printers and other sites equipment
- Physically maintain the site and workspace (e.g., clean workstations and tabletops, straighten chairs, pick up paper, etc.)
- Maintain the security of the site
- Foster a productive and positive environment in the site by providing feedback and ideas for improvement
- Perform other duties as necessary
Educational Value
Learn about leading edge, core technologies at the University of Michigan as a part of a multi-disciplined, dynamic team. The Tech Help team offers leadership and mentoring experience, a hands-on learning environment and real world experiences in customer service in an IT environment.
Minimum Qualifications
- Must be a student of the University of Michigan
- A commitment to ongoing learning and development
- Basic familiarity with Macintosh and PC hardware and software
- Demonstrated ability to work with others as a team and independently with minimal supervision
- Demonstrated ability to effectively communicate technical information (verbal and written) and interact effectively with users and technical staff
- Experience in customer support/service role; must be friendly, outgoing, and approachable
- Enjoy the challenge of continued learning and working in a constantly changing environment
- Ability to lift and carry 40 pounds
Work Hours and Location
Angell Hall Computing Site
Fall/Winter terms
Monday–Thursday: 12 a.m.–11:59 p.m.
Weekends: 10 a.m.–11:30 p.m.
Union Tech Shop
Fall/Winter terms
Monday–Friday 8 a.m.–8 p.m.
Saturday 11 a.m.–5 p.m.
Pierpont Tech Shop
Monday–Friday 9 a.m.–6 p.m.
Spring/Summer term hours across our locations are reduced.
Encouraging Diversity & Inclusion
ITS is committed to building a team that reflects the diverse community we serve. International students, students from underrepresented backgrounds, and those with varying levels of experience are strongly encouraged to apply. We believe that diversity fosters creativity, innovation, and a richer learning experience for everyone. Technical experience will be built in this role—please feel free to apply even if you’ve had limited opportunities to build technical expertise.
Hourly Rate
$15.00 per hour
To Apply
Interested students should complete the online application.
If you encounter any difficulties with the application process or have questions, please reach out to [email protected].