ITS Service Center

We're Here to Help You

Hours of Operation

  • Phone/Email/Tickets:
    Monday–Thursday: 7 a.m.–7 p.m.
    Friday: 7 a.m.–6 p.m.
    Sunday: 2 p.m.–7 p.m.

    Chat:
    Monday–Friday: 8 a.m.–5 p.m.
    (All times Eastern)

When You Call

Number Key Services
Press:
1
for System Access and Account Support
2
for Classroom Support
3
for eResearch, Reporting and M-Pathways Student & Human Resources System Support
(includes Faculty Center, BusinessObjects, M-Reports and eRecruit)
4
for MiWorkspace Services and Michigan IT Services Portal
5
for CTools, Canvas, and SiteMaker
6
for all email services, including U-M Google, General Computing, MiServer, MiDatabase and Network Connectivity
(Includes Wireless, VPN, Northwood Service, AFS, Sites, Exchange, and U-M Box)
7
for Concur, DART and M-Pathways Financials & Physical Resources System Support
(includes M-Marketsite)

On a Call Now?

Service Status

2 services experiencing issues

7 maintenance events today

Forgot Your Password?

Call the ITS Service Center or visit password.it.umich.edu to reset your password. Passwords cannot be reset by email. Remember, the Service Center will never ask for your password by email.

Complaints or Compliments?

We’re always working to improve the support experience, and the ITS Service Center managers want to hear your feedback and concerns. Email us at its-servicecenter-managers@umich.edu.