Focusing on usability will:
Usability can make the difference between “the tool I have to use” and “the tool I use."
Usability Focus is accomplished through:
Usability Testing Report
ITS Site Navigation
User Experience (UX) is the practice of designing to balance users' needs and the goals of your application.
UX allows users to accomplish their tasks in ways that feel "easy" and “intuitive” by translating User Research into functionality, design and the final product.
More than just designing the user interface, UX is a comprehensive approach that integrates many topics covered in the Web Strategy, including: