The purpose of this user research is to gain a better understanding of the audience's needs and frustrations in navigating the ITS website. It is to help discover flaws and areas of confusion with the site’s navigation menus, the "navigation bar," as well as the secondary navigation pages, the "landing pages."
As a result, the navigation can be designed to better match the audience's mental model, or expectations, when they are looking for information on the ITS website.
Factors of usability test:
Test participants represented ITS staff and university students studying Computer Science. Each participant were given three random tasks to complete to test the ITS site navigation. The participants were instructed not to use the search functionality in order to complete the tasks. However, they could comment if and when they would resort to using the search during the test.
This report includes the details of how the research was conducted and the results that are being used to influence the design decision of the ITS site navigation.