Reports & Reconciliation Tools

Note: Due to the Pinnacle Application upgrade, the Online Service Center (OSC) will be unavailable from 4:30 p.m. Thursday, 10/25/2018 until 7 a.m. Monday, 10/29/2018. We will be unable to process any orders during the upgrade. Please email itcom.csr@umich.edu with any comments or concerns.

Note: The Online Service Center (OSC) is not compatible with Internet Explorer. Please use Chrome or Firefox.

Reports below can be accessed through the Online Service Center or by clicking the report link listed:

  • Inventory & Location Report
    Provides a report on a unit’s total equipment and services, including location of telephone and data circuits. This report can assist with unrecognized directory number or feature. For more information, refer to the Traditional Features or VoIP Features pages. For assistance with Directory Numbers without locations, contact the Billing Group.
  • Toll Statements
    Provides a report on telephone usage charges. The comprehensive report includes charge summary, long distance, local, toll free, and recurring charges. The condensed does not include local and toll free charges.
  • Summary of Charges
    Provides a report on the unit’s expenditures for products and services.
  • Detail of Charges
    Provides a detailed report on the unit’s expenditures for products and services, including long distance, local, monthly recurring, and one-time monthly charges.
  • User ID, ChartField, and Roles LookUp
    Provides information about a unit’s User IDs, ChartFields, and Roles. 
  • ChartField Change Request
    Provides a way to modify unit ChartField for billing using either the:
For unrecognized or erroneous call usage, monthly recurring, or other charges, contact the ITS Infrastructure Billing Group at 734-763-2000 or ITSCommBill@umich.edu.