Action Required for MiWorkspace CrashPlan Issue

This information was emailed on February 6, 2015, to all faculty and staff who use the MiWorkspace CrashPlan desktop backup service. 

On Friday, January 30, 2015, MiWorkspace released an update to CrashPlan that unintentionally removed server information from your CrashPlan application. As a result, CrashPlan is not backing up your computer as scheduled. Please follow the steps below to resolve this issue unless Neighborhood IT staff have already stopped by to fix it earlier this week. If your computer still requires action, the PROe Server address field will display when logging in.

Use Existing Account

What You Need To Do

  1. Launch CrashPlan.
  2. Select Existing Account.
  3. Enter your uniqname in the Username field.
  4. Enter your UMICH password.
  5. Enter in the PROe Server address field.
  6. Click Sign In.
  7. Repeat these steps for each of your MiWorkspace Windows machines with CrashPlan installed.

Note: After login, you may see "synchronizing files" under Destinations. This is normal and means CrashPlan is comparing the files on your computer with those backed up in CrashPlan.

Confirm your backup has the correct folders selected by following the steps below:

  1. After you have logged into CrashPlan, verify your folders are still listed for backup. If your folders are missing, click Change and select them again.

    CrashPlan Backup Folders

  2. Click Settings.
  3. Click the Backup tab.
  4. Verify Backup will run is set to Always.