ITS Internship Program

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Meaningful work and a welcoming team. Information and Technology Services (ITS) is hiring technical and non-technical interns for our 2024 summer internship program. Internships are paid, full-time positions that provide students with valuable experience and incredible opportunities in a structured and supervised learning program.

Applications coming in December!

Go to application page

View internship brochure

Program Details

Salary

This is a full-time (40 hours/week). Our competitive pay is based on your academic level:

  • $18/hr - undergrad student, first year intern
  • $19/hr - undergrad student, fellow
  • $20/hr - grad student, first year intern
  • $21/hr - grad student, fellow

Key Dates

Our 14-week program starts in early May through early August. Applications are open mid-December.

Hours & Location

Typical office hours for ITS and our campus partners are 8 a.m. to 5 p.m. Interns are required to attend onsite professional development twice a week at ITS office locations on the University of Michigan’s campus in Ann Arbor. Your department work location may vary depending on the team you are assigned to.

Summer Courses

Under some circumstances, you may be allowed to take a summer course while participating in the program, but this must be approved by your supervisor and the Internship Planning Team in advance of accepting an offer.

Professional Development

ITS supports interns with weekly professional development sessions to help you gain insights and exposure to the technology field. Some examples of topics are project management skills, career development resources, and roundtable discussions with executive leadership.

Mentorship

Every intern will be paired with a mentor in the field to ensure support, build lasting professional relationships, and grow their professional network. Mentorship is a hallmark component of our program.

Cohort Project

In addition to your departmental work, every intern will choose a supplemental project in collaboration with other interns. These projects are pitched by dedicated staff from ITS departments or campus partners, and does not have to be related to the intern’s main job role. This is your chance to learn something new or master skills you already have.

Showcase Presentation

A final capstone presentation is required for all interns to showcase their accomplishments on the last day of the internship. Faculty and staff from across the university will be invited to network and learn more about the impacts of interns.

 

Who We Are

The ITS Internship Program started in 2014 as a commitment to foster talent and innovation. Serving as a robust hiring pipeline, students from various colleges and universities are recruited and offered impactful projects within the University of Michigan ecosystem.

Learn more about the program

277 Interns, 71 Non-UM Interns, 6 Campus Partners

Work That Matters

Our internship acts as a matching program, where we pair talented interns with the projects needed in the university. While the following list highlights the job positions we typically seek, we may not offer all of these positions every year.

To help us select the best position for each intern, you should select a primary and secondary position preference in our application. We will then cross reference your preference and experiences to curate your internship experience.

Collaborate with business analysts and developers to produce technical requirements and basic prototypes for front-end or back-end integrations. Transform software designs and specifications into high functioning code in the appropriate language for teaching, learning, research or networking applications. Perform appropriate testing and troubleshooting of code which may leverage container-based pipeline and deployments.

“The hands-on experience in this internship is truly incredible! I was given free reign to design, implement, and test a full stack web application with real world implications, all while receiving support and encouragement from senior staff members.”

—Sarah Stec, University of Michigan, ITS Infrastructure

Work with customers and project team members to achieve project goals and meet strategic goals. Partner with customers to understand needs and document business requirements. Collaborate with developers to ensure technology solutions meet customer needs and expectations.

“The ITS summer internship has been the most rewarding experience of my professional career so far. Working on automating an existing process, I learned about gathering requirements, meeting with stakeholders, and properly documenting work for development and implementation. Watching my work actually contribute to the systems at ITS is very encouraging and inspiring.”

—Nick Beatty, Washtenaw Community College, ITS Infrastructure

Create an optimal experience for the user when they work with a digital or physical product, often drawing on results from user research and workflow analysis. Create product prototypes, develop personas and usage scenarios, determine the information architecture and designs user flows and wireframes.

“I felt very welcomed and valued in my team as a UX Designer. Working with an interdisciplinary team, I was able to find my own methods of practice while learning from other UXers. I led the process from user research to HTML development of redesigning this internship site!”

—Kezia Kok, Western Michigan University, ITS Administration

Oversee the maintenance, configuration and reliable operation of computer systems and servers. Utilize Infrastructure as Code to build out cloud environments. Resolve issues with complex computer systems including on-premise and cloud-based deployments of foundational technologies related to network, compute and storage capabilities.

“At every turn I have been consistently impressed with how well run this program is! A lot of work was put in to make sure that interns have resources and connections both inside and outside of their departments. In addition to that, the work that I'm doing feels impactful! The monitoring scripts I wrote were pushed to production, and are actively catching issues before they become major problems!”

—John Umbriac, Michigan Technological University, ITS Identity Access Management

Interpret data, analyzing results to better inform decisions. Develop data analyses, data collection systems and other strategies that improve statistical efficiency and quality. Acquire data from primary or secondary data sources and maintain databases.

“I had the privilege to work on projects that allowed me to sharpen my strategic thinking and data analysis skills. This experience not only deepened my understanding of project management principles but also enhanced my teamwork, communication, and problem-solving skills. What truly sets the ITS team apart is the perfect balance between professionalism and a fun-filled work atmosphere.”

—Anika Chowdhury, University of Michigan, ITS Teaching and Learning

Plan, organize and direct the completion of projects. Coordinate internal resources and vendors to ensure that projects are delivered on-time, within scope and within budget.

“My internship experience was fantastic. I was able to be an active part of multiple projects and make real, meaningful contributions. My departmental work included business process analysis, requirements gathering, project management, and much more. These are skills I was able to learn and develop as an intern and still use today as a full time employee of ITS.”

—Ryan Vanderlist, Eastern Michigan University, ITS Enterprise Application Services

Manage internal and external communication to represent the organization to the outside world. Create materials to be used for campaigns, such as presentations, posters, articles and videos. Support a range of online marketing projects. Track analytics for social media campaigns, create social media posting schedules and write content for social media posts.

“Working in such an incredibly encouraging environment alongside my dedicated team members has been an absolute game-changer. As a Communications Specialist for this project, I had the opportunity to enhance my survey and interpersonal skills significantly. Moreover, the collaborative nature of our teamwork allowed me to further develop my ability to thrive in a team setting.”

—Yu-Jin Choi, University of Michigan, ITS Administration

Answer phone calls, emails, chat queries and respond to help desk tickets to assist customers. Diagnose and troubleshoot simple problems related to computer hardware, software, and networks. Write and edit training manuals or help desk content.

“I was heavily involved with the fast-moving Box retirement project and learned how to work with data at an enterprise scale quickly. I also polished my support and operational skills. This experience was instrumental in preparing me for my current position with the university.”

—Drew Esse, Wayne State University, ITS Support Services

Produce high-quality documentation that is appropriate for its intended audience. Work with other teams on product and documentation requirements. Write easy-to-understand user interface text, online help and developer guides.

“As a technical writer working for the Shared Services Center, I worked with a team on the Knowledge Base Migration project, and learned how to do so in a hybrid and professional setting. I also felt my skills grow: as a writer, as a public speaker, as a teammate.”

—Latitude Brown, University of Michigan, Shared Services Center

Support administrative processes related to Finance, HR, Procurement, and/or Facilities Management. Work with Administration staff to understand, document, and implement processes associated with these responsibilities.

“The ITS Internship Program and Fellowship program were instrumental for my career. In my administration role, I learned project management, program coordination, and change management skills, as well as building familiarity with UI/UX design, videography, and organizational design. I felt I was given all the support to not only succeed in my role, but build lasting connections, and thrive professionally and personally.”

—Olivia Habart, University of Michigan, ITS Administration

View previous cohorts and projects

 

Qualifications

  • Be a currently enrolled student at a U.S. college, university, or certificate-granting program, or a recent graduate (December 2023).
    • If you are a non-UM Ann Arbor international student, you are required to apply for CPT or OPT in your respective campuses.
    • If you are a current UM Ann Arbor international student, you do not need to apply for CPT.
  • Have authorization and availability to work 40 hours per week for the entire duration of the Internship Program
  • Be able to commute to Ann Arbor, Michigan, at least two times per week to work at an on-campus location.

Go to application page

Read our Frequently Asked Questions (FAQs)

 

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