How Tech Repair Works

We offer Tech Consulting and Repair at both Tech Shop locations, so you can enjoy our full range of services at the store that is most convenient for you.

You will be asked to fill out a work order that includes a liability waiver at the time the request is made. We encourage you to read the contract carefully. Payment is due at the time of pick-up.

Who Can Use the Service

The service is available to:

  • U-M students
  • regular (non-temporary) U-M staff
  • current and emeritus U-M faculty
  • U-M alumni
  • U-M departments
  • Regents of the University

Bringing In Your Computer

Prior to bringing in your computer, please review the information about our hardware repair services and familiarize yourself with the terms of your warranty coverage, if applicable.

  1. We strongly encourage you to back up your personal files prior to bringing your system in for repair. Device storage may need to be wiped or replaced as part of the service. U-M is not responsible for any data loss.
  2. Bring your hardware and software to either Tech Shop location.

What to Bring

If you are bringing in a laptop, bring also:

  • the power adapter (only if you are having power issues)
  • and all appropriate software (operating system software and/or application software)

If you are bringing in a desktop computer, bring:

  • just the CPU (you needn't bring the keyboard, mice or monitor)
  • and all appropriate software (operating system software and/or application software)

You will need to leave these items with us. Sorry, but we are not able to offer pick-up or delivery at this time.

How Long It Will Take

This service operates on a first-come, first-served basis. Service times depend on a number of factors, including: the type of service needed, the time required to get information and/or parts from our vendor partners; and the number and type of requests currently in our queue. You may wish to call ahead to see how busy we are, but our best estimate can only be made at the time of check in, since requests for service can fluctuate on short notice.

Software Issues

All software must be licensed directly to the customer. If your work request includes the installation of new software (such as an OS upgrade), you can usually purchase the software from the Tech Shop here at a reduced educational price at the time you place your request. Call in advance or check the Tech Shop website if you want to check the availability of specific software.

Picking Up Your Computer

Once you've heard from us that your computer is ready to be picked up, you can come to the Tech Shop anytime during its hours of operation. Payment is due at the time of pick-up.

Warranty Disclaimer

It's important to understand that your equipment's warranty is with the manufacturer (not with the vendor from whom you purchased the hardware). The manufacturer (Apple, Dell, HP, etc.) sets the terms of the warranty, and you must deal directly with them on your claim.*

Not all warranties are equal (for example, some cover accidental damage and some do not), so know exactly what yours covers.

If you purchased your computer elsewhere (even if you bought an Apple, Dell or HP computer), you may have a different warranty agreement.

*This applies to personally owned hardware; Tech Repair does offer expedited claims service on University-owned hardware.

Info for Departments

The primary mission of Tech Repair is to serve the needs of UM-affiliated individuals. However, as a convenience to departments, we we offer our full range of services on University-owned hardware either under warranty or charged to a Shortcode. Learn more about our Departmental Service.