Refer below for frequent questions asked about the U-M Box Retirement Project.
Box informed U-M that at the end of our current contract, they would raise their prices and end their unlimited storage offering for educational institutions. Remaining with Box storage with these constraints is simply not an option for U-M.
The departure from U-M Box affects the entire U-M community, including Ann Arbor, Dearborn, Flint, and Michigan Medicine.
U-M Box will become completely unavailable in early December 2021.
You will use the ITS Self-Service Migration tool to move your U-M Box individual account and Shared Account data into U-M Dropbox. You will receive communication from ITS when the window to schedule migrations opens for your unit.
For active faculty, staff, and students, you will use the ITS Self-Service Migration tool to move your U-M Box individual account and Shared Account data into U-M Dropbox.
A best practice is for everyone affiliated with the university is to familiarize themselves with the array of storage options available using the Data Storage Finder, as there are situations where alternate storage options might be preferred. However, ITS is not providing migration assistance if you choose to not move your data to U-M Dropbox.
Migration Out of U-M Box
U-M faculty, staff, and students will use the ITS Self-Service Migration tool to move your U-M Box individual account and Shared Account data into U-M Dropbox. You will receive communication from ITS when the window to schedule your migration opens for your unit.
ITS has also identified a primary owner for each U-M Box Shared Account. The primary owner was notified by both ITS and their Unit Ambassador beginning May 25 that they can go to the ITS Self-Service Migration tool and schedule their Shared Account migration.
The ITS Self-Service Migration tool will copy your U-M Box file structure into a folder in U-M Dropbox labeled "from_box." This folder will contain the folder/file structure you had in U-M Box with the latest version of each document, any Box Notes (which are migrated as Word documents), and all permissions for U-M collaborators if those collaborators have created their U-M Dropbox accounts. Files shared with any external collaborators will need to be reshared.
There are a few ways to transfer ownership of a folder to another collaborator:
- If you are the Owner of a folder, you can transfer folder ownership to a collaborator at any time. Select Owner from the access level drop-down for the user you wish to transfer ownership. Refer to Modifying Collaborator Access Levels for more information.
- If you are transferring ownership of a private (yellow) folder, you will first need to invite the user to this folder before you can transfer ownership.
- If you move a folder you own into a folder someone else owns, the ownership of the moved folder automatically transfers from you to the user who owns the folder into which you moved your content. However, use caution when attempting a move as permissions may be altered determining where the data is coming from and to where it is moving.
Refer to Transferring Folder Ownership for more information.
U-M Box Shared Accounts will migrate to a U-M Dropbox Team Folder.
In advance of scheduling your migration to U-M Dropbox, you should check in with your colleagues to ensure everyone associated with a particular Shared Account should be there. Additionally, it would be good to ensure any sensitive data your team has access to resides in a U-M Box Shared Account.
If you have data that is shared externally and/or an external collaborator has shared with you, you will need to coordinate with the external collaborators to ensure access to this data is reshared after migration.
External collaborators on files/folders outside of the U-M community will not retain any files or folders’ permissions. You will need to re-share with them from U-M Dropbox.
If the U-M collaborators on your files/folders have created their U-M Dropbox account, the files/folders will maintain internal U-M permissions after the migration. External collaborators on files/folders outside of the U-M community will not retain any files or folders’ permissions. You will need to reshare with them from U-M Dropbox.
Please reach out to internal collaborators to ensure they have created their U-M Dropbox account and plan to reshare files/folders with external collaborators once the migration to U-M Dropbox is complete.
U-M has a five-year contract with Dropbox that includes an auto-renewal option in June 2025.
If you would like to delete your U-M Box account, you can use the ITS Self-Service Migration tool when it becomes available for your unit.
If you would like to delete your U-M Box Shared Account, submit this request to the ITS Service Center.
No. U-M will not be automatically provisioning Dropbox accounts as this does not correspond with our mission of data hygiene and encouraging others to do so by design. Each member of the U-M community has the freedom and responsibility to create their own U-M Dropbox account. For more information on how to create your U-M Dropbox account, visit the U-M Dropbox Getting Started page.
Any files/folders that have been shared with your U-M Box account by external collaborators (not part of U-M) will need to be reshared with you. If you still need to access this data, you will need to ask the external collaborators to provide a shared link, which you can access without a Box account, or, you will need to create a personal Box account with a non-UMICH email and ask them to share with that account. Refer to Box Support to create a personal Box account.
Note: The gray folders in your U-M Box account are shared by external collaborators.
There is one owner assigned to migrate each Shared Account. Key owners have been designated by ITS. Those individuals received notification on May 25, June 9, and July 8.
They will need to either migrate their account (won't delete Box account, deactivates) or use the ITS Self-Service Migration tool to delete their Box account when it becomes available to their unit.
- Check your All files view in Dropbox for the root folder or subfolder that is missing.
- Check your Shared view in Dropbox for the root folder or subfolder that is missing. If it is there, you may need to hover of the folder and click the Add button for it to appear in your All files view.
- If this is a Team Folder, reach out to the owners of the Team Folder to ask them for more information on its whereabouts.
- If this is your individual account, you may not have owned that folder. Check the "Files Shared with me" tab of the post-migration report to view who has to migrate for you to gain access to that data.
No. Users must log in to the ITS Self-Service Migration tool any time after their account is deactivated to reactivate their account by requesting an extension. Once their account has been reactivated, they can schedule their migration from U-M Box to U-M Dropbox.
You can only access the Shared Account data by logging in to U-M Box as the Shared Account. You will no longer be able to view the data from your individual account as it has been deactivated.
No. You are only able to schedule one migration at a time using the migration tool.
Request a Team Folder in Dropbox and then manually move the files (post-migration) from your individual Dropbox account into the Team Folder.
Alternatively, you could change ownership of the shared folder from your individual Box account to an existing Box Shared Account before scheduling your migration. This will then migrate the data with the Shared Account into a new Dropbox Team Folder.
It is highly recommended that you schedule to migrate your U-M Box Shared Account before scheduling your individual account migration.
No, they will not. Dropbox permissioning functions differently than Box so subfolder permissions on shared folders in your individual Box account will not migrate. Refer to Waterfall Permissions and Shared Folders - Box-to-Dropbox Migration for more information and pre-migration workarounds.
Downloading and Uploading Instructions
- Download the Box files/folders to your computer.
- Navigate to U-M Google Drive.
- Click New.
- Select either File Upload or Folder Upload, and locate the files/folders that you downloaded previously.
- Upload the files/folders to your Drive.
Alternatively, you can drag and drop files/folders from your computer directly into Google Drive.
As a reminder, HIPAA-regulated data such as PHI is not allowed to be stored in U-M Google Drive.
Yes. Download the data from U-M Box and move it into an external drive, or use U-M Box Drive to drag and drop the files/folders to the external drive.
No, this is not a service ITS provides.
What to expect in December 2021
No. U-M will no longer support Box as of December 2021.
No. U-M Box will no longer be available after the deadline.
Access to those files/folders will no longer be available.