BlueJeans Retirement FAQ

What is the goal of this project?

To retire BlueJeans and assist faculty, students, and staff to transition smoothly to other ITS-supported videoconferencing tools (Zoom and Google Meet).

Why are we retiring BlueJeans?

Since the adoption of Zoom in spring 2020, the use of BlueJeans has fallen significantly. Additionally, Google Meet and Microsoft Teams are available as part of the U-M academic collaboration suite at no additional cost and can be used as a secondary option. Based on that trend and out of consideration for financial austerity measures, ITS has decided to retire BlueJeans effective May, 2021.

How/when will this change happen?

BlueJeans will be retired on May 1, 2021. Access to BlueJeans Meetings as a stand-alone videconferencing platform will remain available through April 30, 2021. We are currently developing a comprehensive campus communications and engagement plan to help faculty, staff, and students reduce BlueJeans usage and prepare for its retirement: 

  • ITS will use a variety of communication channels over the next several months to encourage faculty, staff, and students to transition to Zoom before winter term. 
  • The project team will work closely with key stakeholders, power users, and IT leadership to identify areas of concern and provide direct support where needed.
What will happen to work processes and integrations that rely on BlueJeans?

We are already working to replace BlueJeans with Zoom in ITS-supported application integrations (e.g., Canvas, Faculty Office Hours tool, campus videoconferencing systems, etc.). The project team will work closely with our campus partners to help them transition their integrations to an alternate service.
 

How can I get help with making the transition off of BlueJeans to another service?

Users should contact the ITS Service Center to request support. Unit IT staff are also available to help answer questions and assist as needed. The project team will proactively reach out to top users of BlueJeans (both individuals and units) and work with them to provide solutions to enable a smooth transition.

What will happen to recordings I have stored in BlueJeans?

All recordings (Meetings and Events) need to be downloaded from your BlueJeans account within 180 days of the recording or by April 30, 2021, whichever is earlier. After that date, you will no longer have access to them. For instructions, go to the How to Download and Share Recordings BlueJeans support page for Meetings and Events: View and Share Recordings for Events.  You can then upload recordings to Google Drive, Dropbox, or another appropriate university storage location.

How will my BlueJeans Meetings get moved?

Moderators are responsible for moving their existing BlueJeans meetings to an alternative platform. Please visit the Training & Support page for instructions to help you get started.

Will I still be able to participate in BlueJeans meetings hosted outside of U-M?  

Yes. When BlueJeans is retired at U-M, you will lose the ability to (for example) create, host, moderate, and record meetings. However you can still attend BlueJeans meetings hosted by others using your UMICH address or as a guest, depending on their meeting settings. 

Are BlueJeans Events still available?

As of November 1, 2020, U-M has limited contractual access to BlueJeans Events and ITS will no longer create new users in BlueJeans Events. Faculty and units that need to host large online events should use Zoom Webinars, which can support up to 10,000 connections.

How will you keep campus informed about the project?

The team will communicate about the project via articles in campus publications, targeted emails, social media, and other appropriate channels. This project website will be the central hub for disseminating and archiving project information, updates, and resources. We will also provide regular updates to campus IT leadership, governance groups, and campus partners.

How does this affect other campuses (Michigan Medicine, Dearborn, Flint, etc.)?

BlueJeans will be retired in May for all U-M campuses, including Dearborn, Flint, and Michigan Medicine.