VoIP Rates
Monthly Charges
| Item | Billing Code | Monthly Charge |
|---|---|---|
| Standard Line | LN-VOIP-LINE | $20.50 |
| WiFi IP Line | LN-VOIP-WIFI | $20.50 |
| Elevator Phone Line | LN-ELEV-VOIP | $20.50 |
| Emergency Phone Line | LN-EMER-VOIP | $20.50 |
| Phone maintenance fee (covers repair or replacement if phone is defective or is accidentally damaged; fee applies to desk phones, not conference phones) | EQ-VOIPMTCE | $2.20/phone |
For Hardware charges, refer to the VoIP Equipment page.
Installation Charges
| Item | Billing Code | One-time Charge |
|---|---|---|
| IP phone moved by unit or department (Location information should be provided to ITS to ensure 911 continues to work) | No Charge | |
| IP phone moved by ITS | SO-VO-STANDA | Time & Materials + $50.00 Service Order Charge |
| IP phone added by unit or department (Location information should be provided to ITS to ensure 911 continues to work) | IN-LNNUM + SO-VO-STANDA | $15.00 + $50.00 Service Order Charge |
| IP phone added by ITS | SO-VO-STANDA | Time & Materials + $50.00 Service Order Charge |
| Phone line number change or phone set type change | IN-LNNUM + SO-VO-STANDA | $15.00 + $50.00 Service Order Charge |
Network data line installation charges can be calculated using our Order Estimator tool.
VoIP Financial Reports
Unit administrators can review their VoIP telephone and other telephone charges in the Summary of Charges report in the Service Request System.