Note: Please do not forward your university phone to a personal or home telephone number in an emergency shut down of the U-M campus. This feature is reserved for critical operations. Instead, please keep your MCommunity profile updated with your preferred contact methods.
Each telephone line offered on campus provides a set of features. The chart below compares the feature set available for each line and equipment type. More information about how to use specific feature on specific telephones can be found on our Support page.
| Feature | Basic | Electronic |
|---|---|---|
| Authorization Code (No additional charge) Permits you to charge local and long distance calls from telephones across campus to your office phone. This 7-digit code can be tied to a project/grant, shortcode, or individual. |
Yes | Yes |
| Auto Dial (No Additional Charge) Setup single button dialing for frequently called numbers. |
Yes | |
| Auto Display (No additional charge) Displays a caller name (up to 24 characters). |
Yes | |
| Automatic Hold | Yes | Yes |
| Busy Lamp Field (No additional charge) Shows the status of line(s) on your telephone. |
Yes | |
| Call Forward (Busy) Forwards calls to another university number when your line is busy. (Additional charges may apply if forwarding to a line not residing on your telephone set.) |
Yes | Yes |
| Call Forward (Don’t Answer) (No additional charge) Forwards calls to another university number after the line has rung 3-8 times. |
Yes | Yes |
| Call Forward (Programmable) (No additional charge) Forwards incoming calls to another university number. |
Yes | Yes |
| Call Hold (No additional charge) Places a current call on hold while you answer another call, make an outgoing call, or retrieve a waiting call. |
Yes | Yes |
| Call Hunt (No additional charge) Bounces an incoming call to the next available telephone, allowing more staff to handle calls. |
Yes | Yes |
| Call Park (No additional charge) Places a caller on hold while you retrieve a call from another telephone. |
Yes | Yes |
| Call Pickup (No additional charge) Allows you to pick up another telephone line if someone is away from his/her desk. |
Yes | Yes |
| Call Transfer (No additional charge) Transfers a call to another university telephone number. Note: Local and long distance charges may apply for transfers made to outside lines. |
Yes | Yes |
| Call Waiting (No additional charge) Notifies you that another call is trying to reach you, and provides the option to toggle between the current and new calls using the transfer button. |
Yes | Yes |
| Inbound Caller ID (No additional charge) Identify the name and number of an inbound caller using the screen on a caller ID enabled telephone or a separate caller ID display box. |
Yes | Yes |
| Outbound Caller ID (Personal University Number) (No additional charge) Displays your 10 digit telephone number and UNIV of MICH when you call off-campus telephones with caller ID enabled. Notes: Telephones without this feature will display UNIV OF MICH, 734-647-0000 or the Dearborn or Flint main telephone number. The feature is not available on housing telephones or VoIP telephones on the Flint & Dearborn campus. |
Yes | Yes |
| Consultation (No additional charge) Puts a telephone number on hold while privately consulting with another individual. |
Yes | Yes |
| Cutoff on Disconnect (No additional charge) Sends a message to disconnect a line after a modem or fax session. |
Yes | |
| Executive Intercom (No additional charge) Permits you to speak directly from one electronic phone set to another using the speaker. Individuals can lift the handsets to have a conversation. |
Yes | |
| Group Intercom (Additional charges apply) Permits a group of employees to connect on another by dialing a two-digit number. |
Yes | Yes |
| Intercept Recording (Additional charges apply) Provides a three month recording for callers that your telephone has been changed. |
Yes | Yes |
| Last Number Redial (No additional charge) Redials the last number you called from your telephone set. |
Yes | Yes |
| Make Set Busy (No additional charge) Turns off ring for Automatic Call Distribution feature telephones. |
Yes | Yes |
| Message Waiting Indicator (No additional charge) Notifies you that there is a voicemail message waiting. Note: Some telephones have a message waiting button that directly dials the voicemail system. |
Yes | Yes |
| Multiple Appearance Directory Number (MADN) (Additional charges apply) Enables telephone calls to ring in multiple locations on campus simultaneously. |
Yes | |
| Music on Hold (Additional charges apply) Provides music for your callers while they are on hold. |
Yes | |
| Name Display (No additional charge) Displays the name and number of your inbound caller and provides your name and number to other university telephone sets that have this feature. |
Yes | Yes |
| Ring Again (No additional charge) Notifies you that a university number you tried to reach earlier is now idle and ready to accept incoming calls; and it automatically connects you when you lift the receiver. |
Yes | Yes |
| Simultaneous Ring (No additional charge) Simultaneously redirects telephone calls to up to five locations (including cellular telephones or pagers) within your local calling area. |
Yes | Yes |
| Speed Calling (No additional charge) Create access codes (keys) to quickly dial up to 50 frequently called numbers . |
Yes | Yes |
| Three Way Conference (No additional charge) Conferences up to three individual lines on a single call. |
Yes | Yes |
| Six Way Conference (No additional charge) Conferences up to six individual lines on a single call. |
Yes | |
| Voice Menu Service (Additional charges apply) Answers calls with a greeting and series of options. |
Yes | Yes |