Unit phone administrators or technical experts may find the information on how to configure the workstation and network firewall helpful when setting up an IP Contact Center.
| Port | Application/Process | Network Protocol | Purpose |
|---|---|---|---|
| 80 | HTTP | TCP | Web access |
| 1504 | IDS database access | TCP | UCCX Historical Reporting Client (HRC) |
| 1994 | CAD/CSD | TCP | CAD/CSD Bi-directional components communicate with CVD |
| 3000 | LRMSvc | TCP | Licensing and Resource Manager Service |
| 3001 | CallChatSvc | TCP | Call/Chat Service—CORBA |
| 3002 | CallChatSvc | TCP | Call/Chat Service—VPN |
| 3003 | RASCALSvc | TCP | Recording and Statistics Service |
| 3004 | EntSvc | TCP | Enterprise Service |
| 3103 | EntSvc | TCP | Cisco Desktop Enterprise Service—Chat |
| 3104 | VoIP | TCP | Cisco Desktop VoIP Monitor Service—Chat |
| 3006 | EEMSvc | TCP | Agent E-Mail Service |
| 3007 | LDAPMon | TCP | LDAP Monitor Service |
| 3008 | SyncSVC | TCP | Sync Service |
| 3009 | RecSvC | TCP | Recording and Playback Service—CORBA |
| 3010 | RecSvc | TCP | Recording and Playback Service—VPN |
| 3011 | VoIP | TCP | VoIP Monitor Service—CORBA |
| 3012 | VoIP | TCP | VoIP Monitor Service—VPN |
| 3013 | BIPPA | TCP | Browser and IP Phone Agent Service—CORBA |
| 3014 | BIPPA | TCP | Browser and IP Phone Agent Service—TCP |
| 3016, 38983 | LDAP | TCP | Open LDAP |
| 3017 | LDAP | TCP | Open LDAP |
| 3102 | BIPPA | TCP | Browser and IP Phone Agent Service—Chat |
| 3500:3700 | Rec | UDP | Recording and Playback Service—RTP |
| 5060 | ChatPresence | TCP | Chat Presence Service |
| 6293 | CAD/CSD true update | TCP | CAD/CSD true update |
| 8443 | HTTPS | TCP | SOAP between CAD client and Unified CM |
| 8080 | Browser | TCP | Client browser |
| 12014 | VoIP | TCP | UCCX Live Reporting Client |
| 12015 | VoIP | TCP | UCCX Live Reporting Client |
| 59010 | VoIP | TCP | Cisco Desktop Voip Monitor Service |
| 59012 | VoIP | TCP | Cisco Desktop Voip Monitor Service |
| 59014 | Rec | TCP | Cisco Desktop Recording and Playback Service |
| 59015 | TCP | Cisco Agent Desktop Email Service | |
| 59016 | Rec | TCP | Cisco Desktop Recording and Playback Service |
| 59020 | DesktopChat | TCP | Cisco Desktop Call/Chat Service |
| 58000 | IPC | TCP | IPC Receive |
| 65432 | LRMSvc | TCP | Licensing and Resource Manager Upgrade Service |
| ICMP | KeepAlive | ||
| Ephemeral ports | ChatPresence | TCP | Chat Presence Service |