Dashboard
ITS has created a Contact Center dashboard to provide data on calls made to university contact centers. Each center can see their metrics and filter information by selected call queues.
Additional Contact Center Documentation
U-M Documentation
- Cisco Finesse: Desktop Guide - Agent Functions
- Cisco Finesse: Desktop Guide - Supervisor Functions
- Cisco Finesse: Desktop Guide - Supervisor Functions - Advanced Capabilities
- Contact Centers: Change Agent Skills & Priority in Cisco Unified Contact Center Express
- Contact Centers: Using Cisco Unified Intelligence Center Reporting
- Telephone: Contact Center Cisco Websites
- Telephone: Contact Center Customer - Recorded Prompt Instructions
- Telephone: Contact Center Open/Close Utility