Units can review their VoIP charges in the Service Request System in the Summary of Charges report.
IP Contact Center Rates
IP Contact Center Line Rates
| Item | Billing Code | Monthly Charge |
|---|---|---|
| Lead Directory Number | LN-VOIP-ICDD | $20.50 |
| Agent Line | LN-VOIP-ICDA | $20.50 |
| Supervisor Line | LN-VOIP-ICDS | $20.50 |
| Agent/Supervisor Personal Line | LN-VOIP-ICDP | $9.95 |
| Group Contact Center Application* | FT-VOIP-ICD | $40.25/group |
| Agent Contact Center Application | FT-VOIP-ICDF | $1.75/agent |
*Note: Includes a one-time, time and materials service order charge for installation ($50.00 charge; SO-VO-STANDA billing code).
IP Contact Center Features
| Item | Billing Code | Monthly Charge |
|---|---|---|
| Exchange Voicemail* | EX-VCML | $1.15 |
*Note: No setup charge if included with initial phone setup. $10 if added later.