ITS Projects

The project list contains the current work in progress. For more information about the projects, contact the project manager.

Updated 2/6/2023

PLANNING: IAM Modernization RFP & Overall Program

Executive Sponsor(s): Sol Bermann
Project manager: Ryan Vanderlist
Status: On Track
Planning project for Identity and Access Management Modernization program. The goal of this planning project is to develop requirements for an RFP, build a business case and obtain funding, define a project to assess and identify business process changes for the future, sign a vendor contract, and implement the new IAM solutions.

PLANNING: ITS Load Testing Internal Service Implementation

Executive Sponsor(s): Martin Sager
Project manager: Jennifer Swaney
Status: On Track
Volunteers from across ITS have been meeting weekly since July 2022 to explore load testing options and needs within ITS. We propose purchasing an annually renewing SaaS-based load testing subscription for use by all ITS teams, together with central funding for up to 100 hours/year of vendor-provided load testing consulting to train ITS teams on how to perform load testing and assist teams with... Read more

PLANNING: University Email Marketing Solution

Executive Sponsor(s): Cathy Handyside
Project manager: Mallory Kwiatkowski
Status: On Track
This project will be used for ITS planning and response to a campus-wide initiative that will assess and respond to email concerns and compliance issues due to frequent, decentralized, and uncoordinated email marketing communications across campus.

Point in Time Data Residency

Executive Sponsor(s): Martin Sager
Project manager: Mandie Chapman
Status: On Track
The goal of this project is to enable departments to pull a student's registration and residency data at any given point in time during any given year. Before this project, departments were dependent on data that was only pulled during the 3rd week of a semester. Now schools will be able to access that data and compare it against any point in time from the last ten years, and not be limited to... Read more

Proactive engagement for high-frequency customers in ITS

Executive Sponsor(s): Robert Jones II
Project manager: Amy Hamermesh
Status: On Track
This project will develop and implement a new support practice for proactive engagement of high-frequency customers of ITS support. Develop criteria, reporting, tracking procedures, and data systems to identify those who are frequently seeking ITS assistance (for themselves, not others). Partner with ITS support teams to establish a regular way to engage with these customers and help them work... Read more

Published Service Rates & SLEs Information Updates

Executive Sponsor(s): Robert Jones II
Project manager: Robert Sabourin
Status: On Track
Review published ITS Infrastructure service rates & SLE information that is posted on public facing service websites. This will involve working with Hideko Mills' team and the ITS Infrastructure Services service owners and/or service managers to: - Identify and correct outdated rates & SLE information and/or links on the relevant web pages. - Establish an ongoing process to ensure rates... Read more

Salesforce Marketing Cloud Implementation

Executive Sponsor(s): Cathy Handyside
Project manager: Ryan Vanderlist
Status: On Track
Implement the email marketing tool, Salesforce Marketing Cloud. This includes: -Setup synchronized data extensions, configure business unit setup and utilize Salesforce campaign data -Create and provide training on audience segmentation with Data Extensions -Design email templates using best practices, accessibility standards and UM branding. -Create and provide training on email templates -Setup... Read more

Salesforce Student Recruitment Project

Executive Sponsor(s): Cathy Handyside
Project manager: Kimberly Jacobson
Status: None
This is a unit facing project with the following goals: -Collaborate with Salesforce Student Success Manager for high-level student/unit recruitment process and set-up strategy - Define strategy and timeline for School of Kinesiology and School of Public Health recruiting process in Salesforce and Marketing Cloud - Configure Salesforce for dashboards, permissions, users & roles, fields &... Read more

Secure Private Cloud Enclave Project (Yottabyte replacement)

Executive Sponsor(s): Brock Palen
Project manager: Jeremy Hallum
Status: On Track
Yottabyte was created for researchers working with Controlled Unclassified Information (CUI) who require High Performance Computing (HPC) resources. The Yottabyte hardware is four plus years old and is in need of a refresh along with the service charter and support strategy.

SSN Access Data Clean Up

Executive Sponsor(s): Cathy Handyside
Project manager: Jeff Castle
Status: On Track
ITS is working on a holistic effort that will clean up who and how users have access to Social Security numbers.

StarRez Data Coordination

Executive Sponsor(s): Martin Sager
Project manager: Eric Brannon
Status: On Track
Student life is implementing a new housing/residency application. This project requires coordination across EAS and DISC to help support data feeds into both systems and into the underlying data warehouse (Campus Living Data Set). The scope of work is moving data from StarRez into Campus Living as well as either blending or archiving the Odessy data set. Tentative Go-Live is Dec. 2022

Stretch Cluster Project

Executive Sponsor(s): Martin Sager
Project manager: Greg Stathes
Status: On Track
Develop and implement a new Stretch Cluster for the MiServer environment. This project will increase the capacity across data centers that will improve the reliability and capacity for applications running on the MiServer environment. In the event of a disaster at one data center, the MiServers could quickly recover at a secondary data center. This project will use the ITS Service Governance... Read more

Student Mental Health Initiative: Technology Support

Executive Sponsor(s): Martin Sager
Project manager: Jen Burch
Status: On Track
ITS resources will support a campus-wide initiative to expand available resources for student mental health and well-being. This project will be iterative and rollout additional resources beginning in Fall 2021. Effective 11/2/2021, Project Tracks include: Well-Being Website Updates, Campus Community Solutions Discovery, and General Participation in the 'Technology Usage in Service Delivery and... Read more

Student Success Dashboard for the Office of Budget and Planning

Executive Sponsor(s): Martin Sager
Project manager: Mandie Chapman
Status: On Track
The goal of this project is to create a large dashboard for the Office of Budget and Planning (OBP) with multiple new data sources, including peer institution data, combined with current data sources into a new dashboard for student success.

Telephone Upgrade

Executive Sponsor(s): Andrew Palms
Project manager: Eric Brannon
Status: On Track
ITS will upgrade the U-M's telephone network and systems. As the current telephone system on the UM-Ann Arbor campus was installed in 1984, it is no longer supported by the vendor and at increasing risk of failure. Failure to our current telephone system could mean losing the platform that supports all campus business, call centers, and emergency calling.

Transition DPSS IT Infrastructure to ITS Services

Executive Sponsor(s): Martin Sager
Project manager: Jeff Castle
Status: On Track
This planning project to transition DPSS IT infrastructure to ITS services - MiServer and MiDatabase planning and initial POC for connections to the State Systems for data reporting - Detailed CJIS compliance requirements planning and agreements between ITS and DPSS

U-M Social Media Management Tool

Executive Sponsor(s): Cathy Handyside
Project manager: Jeff Castle
Status: On Track
To acquire and implement a scalable, enterprise social media management tool that supports U-M’s highly decentralized units whose users will span a broad array of skill sets and require various levels of training and support from the vendor. The social media management tool will help orchestrate, coordinate, and standardize social media engagement and reporting practices within university... Read more

Virtual Sites Upgrade

Executive Sponsor(s): Robert Jones II
Project manager: Robert Sabourin
Status: On Track
Project to evaluate campus computing sites software and then implement a new solution to upgrade the Campus Computing Sites service.