ITS Projects
The project list contains the current work in progress. For more information about the projects, contact the project manager.
Updated 9/21/2023
Amazon Connect Contact Center
Executive Sponsor(s): Andrew Palms
Project manager: Deborah Gowan
Status: On Track
A contact center is a department or facility that manages a company’s inbound and outbound customer communications. ITS Infrastructure currently supports Cisco Call Manager which will be out of support and must be retired by June, 2023. There are over 60 customers using this product. The goal is to move existing customers to one of three options: 1) Zoom Call Queue, which ITS already purchased as... Read more
IAM Sponsor System Upgrade
Executive Sponsor(s): Sol Bermann
Project manager: Jenny Kirshman
Status: On Track
The IAM Sponsor System must be upgraded to address critical issues and move it off of using Cosign by June 2023. It has been determined that the most effective way to do this is to rewrite the system in Python to mitigate known vulnerabilities in current Java code.
ITS AI Service Implementation
Executive Sponsor(s): Robert Jones II
Project manager: Mallory Kwiatkowski
Status: On Track
ITS is in the early phases of implementing a tiered generative AI service offering to help meet the needs of campus units and groups who want to explore generative AI.
ITS Digital Accessibility Strategic Project: Phase 1
Executive Sponsor(s): Robert Jones II
Project manager: Jeff Castle
Status: On Track
Project Phase 1 is to create the foundation to support university-wide digital accessibility maturity by serving as a center of excellence, and lead by integrating accessibility and disability inclusion throughout ITS procedures and culture.
ITS Service Assessments Process Implementation Project
Executive Sponsor(s): Diane Jones
Project manager: Jennifer Swaney
Status: On Track
An ITS Service Assessment process will provide ITS with key data points to proactively address low customer satisfaction, guard against risks and added cost to the university with units implementing their own alternative solutions, and inform the overall future strategy of ITS services including plans for financial impacts.
Maize Pages Website Replacement
Executive Sponsor(s): Cathy Handyside
Project manager: Mallory Kwiatkowski
Status: On Track
This project is to evaluate the current Maize Pages website (https://maizepages.umich.edu/), which is managed by Student Life (SL) and used to connect students to U-M’s 1600 student organizations. Several student leaders met with President Ono, Ravi Pendse, and Martino Harmon (VP of Student Life) last year to share their difficulties with the current site. An initial phase of this project will be... Read more
Published Service Rates & SLEs Information Updates
Executive Sponsor(s): Robert Jones II
Project manager: Robert Sabourin
Status: On Track
Review published ITS Infrastructure service rates & SLE information that is posted on public facing service websites. This will involve working with Hideko Mills' team and the ITS Infrastructure Services service owners and/or service managers to:
- Identify and correct outdated rates & SLE information and/or links on the relevant web pages.
- Establish an ongoing process to ensure rates... Read more