ITS Projects
The project list contains the current work in progress. For more information about the projects, contact the project manager.
Updated 9/20/2023
Admissions Application Data Purge
Executive Sponsor(s): Cathy Handyside
Project manager: Rachel Sullivan
Status: On Track
This project will develop processes to purge admissions data based on University policies.
Background: Many admissions processes run slowly because the tables contain millions of rows. Retaining old admissions data carries institutional risk.
Objectives: Determine the data we must retain for business purposes. Minimize the risk of having data that people can access that they shouldn't access.... Read more
Amazon Connect Contact Center
Executive Sponsor(s): Andrew Palms
Project manager: Deborah Gowan
Status: On Track
A contact center is a department or facility that manages a company’s inbound and outbound customer communications. ITS Infrastructure currently supports Cisco Call Manager which will be out of support and must be retired by June, 2023. There are over 60 customers using this product. The goal is to move existing customers to one of three options: 1) Zoom Call Queue, which ITS already purchased as... Read more
Ann Arbor Campus Fiber Improvements
Executive Sponsor(s): Andrew Palms
Project manager: Katarina Thomas
Status: On Track
To keep up with increasing demand for network resources the university needs to expand the current fiber footprint, installed in 2001. New fiber investments to connect campus buildings in the new network architecture and eliminate all single points of failure is expected to keep the university’s fiber infrastructure current for 30-50 years. Investment in fiber will also substantially lower future... Read more
Application Question Standardization
Executive Sponsor(s): Cathy Handyside
Project manager: Rachel Sullivan
Status: On Track
The goal of this project is to implement standardized application question text across admitting units. The University of Michigan has 19 Admitting Units with varying application question text. In addition, the responses to the application questions are not loaded to a consistent location in the CSPROD application tables. This causes reporting difficulties since the data may be located in... Read more
ARC Modular Data Center Refresh
Executive Sponsor(s): Brock Palen
Project manager: Jen Burch
Status: On Track
Coordinate the replacement of networking for a few hundred hosts in the MDC both Ethernet and Infiniband with minimal disruption to end users.
ARC Website Migration Unified Research IT Resources Website
Executive Sponsor(s): Brock Palen
Project manager: Elizabeth Lind
Status: On Track
The goal of this project is to update and migrate the current Advanced Research Computing (ARC) website content to the current ITS website in order to enhance user experience.
Cellular Service Improvements
Executive Sponsor(s): Andrew Palms
Project manager: Siba El Dallal
Status: On Track
This project will maximize access to cellular service on all U-M campuses and U-M hospitals through targeted strategic enhancements to the service model. ITS is engaging the carriers that operate facilities in the southeast Michigan area (AT&T, Verizon, T-Mobile, and Dish) to deliver a high-quality of experience for all cellular users. Specific efforts include:
Installation and support of... Read more
Cloudflare Implementation
Executive Sponsor(s): Martin Sager
Project manager: Elizabeth Lind
Status: On Track
Cloudflare is a web application firewall that will help protect our services.
Container Service Platform Upgrade(ROSA)
Executive Sponsor(s): Martin Sager
Project manager: Paul Marker
Status: On Track
The ITS Container Service will be moving its primary production cluster in AWS from a self-managed to fully-managed solution jointly managed by Amazon and Red Hat. The fully-managed solution is called Red Hat OpenShift Service on AWS (ROSA). The project will define and track configuration management, change management, training and communication objectives. The new production ROSA clusters will... Read more
Cosign Retirement
Executive Sponsor(s): Sol Bermann
Project manager: Jeanne Horvath
Status: On Track
Cosign has been the University's secure single sign-on web authentication system for more than 15 years. Originally designed at U-M, the open source software was once widely used across higher education. Now, only a handful of universities still use Cosign, and the open source community that once maintained and developed it has dwindled. As universities look to the cloud for software, hardware,... Read more
DNSSEC (Domain Name System Security Extension) Zone Signing
Executive Sponsor(s): Andrew Palms
Project manager: Katarina Thomas
Status: At Risk
DNS (Domain Name System), the "phonebook" of the Internet, is not secure by its original design — DNSSEC adds a level of security to DNS while maintaining backward compatibility and scalability. This is particularly helpful in preventing the misuse/theft of digital financial information like credit cards or tax data, intellectual property, mail exchange records, and other sensitive information.
Enterprise Data Catalog Pilot
Executive Sponsor(s): Martin Sager
Project manager: Eric Brannon
Status: On Track
The purpose of this project is to implement an enterprise data catalog at U-M.
Enterprise Vaccine Administration Software Implementation
Executive Sponsor(s): Cathy Handyside
Project manager: Jeff Castle
Status: At Risk
The University of Michigan currently does not have an enterprise wide solution for vaccine administration for students, faculty and staff.
Current tools in use for COVID vaccine administration were implemented as a result of the global pandemic. Those tools were not licensed or intended for long-term usage in the storage of vaccine data and lack capabilities.
Additionally, University Health... Read more
Gift fund Task Force: ES&R
Executive Sponsor(s): Cathy Handyside
Project manager: Ryan Vanderlist
Status: On Track
Develop an enterprise solution to provide units with easy access to necessary information to oversee and carry out their responsibilities for stewardship and management of gift funds as defined by proposed Policy and recommend an implementation plan.
IAM Sponsor System Upgrade
Executive Sponsor(s): Sol Bermann
Project manager: Jenny Kirshman
Status: On Track
The IAM Sponsor System must be upgraded to address critical issues and move it off of using Cosign by June 2023. It has been determined that the most effective way to do this is to rewrite the system in Python to mitigate known vulnerabilities in current Java code.
IPE Data Management & Operations
Executive Sponsor(s): Sean Demonner
Project manager: Jen Burch
Status: None
This effort involves the establishment of operational processes to support the of management of a previously developed Inter-professional Education (IPE) Data Tracking solution
IT On Call Paging Solution
Executive Sponsor(s): Martin Sager
Project manager: Ali Berry
Status: On Track
The goal of this project is to implement an on-call paging solution service for ITS on call staff. Verizon is retiring the service we currently use. The current solution is becoming unstable - many times staff don’t receive the notification. Anticipated benefits include a significantly improved user experience and the potential ability to consolidate phones and hotspots into a single device after... Read more
ITS AI Service Implementation
Executive Sponsor(s): Robert Jones II
Project manager: Mallory Kwiatkowski
Status: On Track
ITS is in the early phases of implementing a tiered generative AI service offering to help meet the needs of campus units and groups who want to explore generative AI.