Allow users to move between tasks without needing to learn about IT.
Promoting a Seamless Experience
Users access applications and content from an array of devices and by various methods. Despite these variations, the goal is to provide a consistent, usable experience that flows from one application to another. Users can complete their tasks in simple, familiar ways, without being conscious of the behind-the-scenes differences in systems, authors or vendors.
While this concept is focused on Visual Design, the choices with respect to technology are of great importance.
Provide a unified experience across multiple tools by:
- Creating single points of access to services across campus, aggregating from diverse providers and quickly connecting users with their needs.
- Being service-based versus provider-based, relieving users of the need to know "who" provides a service.
- Providing robust search capabilities to help users identify the right services.
- Allowing for dynamic and/or manual personalization of content to surface only the content that matters to the user.
Web Browser Strategy
Further this seamlessness on the Web by:
- Supporting modern browsers for consistency of experience and security.
- Leveraging comprehensive test labs and developing standard testing plans and procedures.
- Aligning procurement strategies with support strategies.
Optimize the mobile experience by:
- Investing in frameworks that leverage single sets of code to deploy to many different device types.
- Creating accessible content for all devices.
Attract and engage visitors while furthering the goals of service owners through great Visual Design.
Application Program Interface (API)
Enable further development by:
- Providing and consuming data via APIs, to allow new services and functionality to fit into existing applications.