Promoting a Seamless Experience

Allow users to move between tasks without needing to learn about IT.

Users access applications and content from an array of devices and by various methods. Despite these variations, the goal is to provide a consistent, usable experience that flows from one application to another. Users can complete their tasks in simple, familiar ways, without being conscious of the behind-the-scenes differences in systems, authors or vendors.

While this concept is focused on Visual Design, the choices with respect to technology are of great importance.

Portal Strategy

Provide a unified experience across multiple tools by:

  • Creating single points of access to services across campus, aggregating from diverse providers and quickly connecting users with their needs.
  • Being service-based versus provider-based, relieving users of the need to know "who" provides a service.
  • Providing robust search capabilities to help users identify the right services.
  • Allowing for dynamic and/or manual personalization of content to surface only the content that matters to the user.

Web Browser Strategy

Further this seamlessness on the Web by:

  • Supporting modern browsers for consistency of experience and security.
  • Leveraging comprehensive test labs and developing standard testing plans and procedures.
  • Aligning procurement strategies with support strategies.

Mobile Strategy

Optimize the mobile experience by:

  • Investing in frameworks that leverage single sets of code to deploy to many different device types.
  • Creating accessible content for all devices.

Visual Design

Attract and engage visitors while furthering the goals of service owners through great Visual Design.

Application Program Interface (API)

Enable further development by:

  • Providing and consuming data via APIs, to allow new services and functionality to fit into existing applications.