Sites Rover

Rovers are the frontline mobile technicians team for Campus Computing Sites. A successful candidate will be trustworthy, motivated, self-disciplined, energetic, and capable of working independently. Technical expertise is not required, as long as a candidate demonstrates critical thinking, logical problem solving ability, and a willingness to learn.

Responsibilities

  • Provide frontline technical support for over 2,000 desktop computers in mixed environments with Mac OS and Windows operating systems
  • Service and maintain over 160 color and black & white printers
  • Replace printer consumables, such as toner, and return used consumables to the Rover office
  • Service over 90 unstaffed Campus Computing Sites-owned computer labs and classrooms, sites operated by CCS' academic and administrative partners, and the ResComp sites in the residence halls, in order to ensure that sites are cleanly and in good working order
  • Troubleshoot problems to the best of your ability with the help of Rover team members and report issues that you are unable to resolve to the Rover Team Leader or to Rover team members
  • Respond to developing situations as directed to by email, text pages, Rover Team Lead or Senior Rovers
  • Operate University of Michigan-owned service vehicles in a safe and efficient manner
  • Operate for extended periods of time independent of supervision and immediate assistance from Rover team members
  • Answer questions that users or partnership staff may have
  • Some shifts may involve cleaning maintenance of Sites computer labs
  • Perform other tasks as assigned by the Rover Team Leader, the CCS Technical Support group, and CCS management

Educational Value

Learn about leading edge, core technologies at the University of Michigan. Be a part of a multi-disciplined dynamic team working towards a common goal.

Minimum Qualifications

  • Must be a student currently enrolled at the University of Michigan
  • Must be able to work a minimum of 10 hours per week
  • Ability to lift and carry 20 pounds
  • Must have a valid driver’s license and a safe driving record
  • Familiarity with the University of Michigan Computing Environment, such as desktop computers, networked printers, and Internet applications
  • Familiarity with commonly used information technologies terms
  • Ability to communicate clearly, both in person and in writing
  • Expressed desire to learn and gain experience in the information technologies field
  • Demonstrated ability to carry out tasks and directives efficiently, accurately, and independent of supervision or immediate assistance
  • Familiarity with all of the UM-Ann Arbor campus
  • Ability to take the initiative and deal with developing situations as they occur
  • Ability to interact with customers and fellow Campus Computing Sites staff members in a professional and friendly manner

Desired Qualifications

  • Experience as a team member and/or as a team leader
  • Experience troubleshooting and repairing computers and printers issues
  • Experience troubleshooting and resolving software issues

Work Hours and Location

The Rover office is located in the Shapiro Library on Central Campus, but staff will regularly travel all over campus.

Fall/Winter Hours

Monday–Thursday 7:30 a.m.–11:30 p.m.
Friday 7:30 a.m.–7:30 p.m.
Saturday 11:30 a.m.–7:30 p.m.
Sunday 11:30 a.m.–11:30 p.m.

Spring/Summer Hours

Monday–Friday 8 a.m.–6 p.m.
Closed Saturday
Sunday 11 a.m.–5 p.m.

Hourly Rate

$9.50 per hour.

To Apply

Interested students should complete the online application.

If you experience any problems with the online application or technical evaluation, please send email to its-student-hiring@umich.edu.