Making ITS More Usable – Increasing the Perceived Usability of ITS Products and Services

Presenters: 
  • Nisha Erinjeri
  • John Cady
Description: 

We all encounter hard-to-use products in our daily lives. Most often, these lie outside of our control to fix, leaving us frustrated and living with daily annoyances. At ITS, however, we have some control to fix common frustrations for our customers and provide better experiences; we just need to know where to start.

Meeting Date: 
Monday, January 13, 2014
Video Length: 
0:54:52