Below are a list of policies that reflect common billing and charge questions that ITS Infrastructure receives for campus telephone service:
Hard Copy Faxes
Hard copy faxes are sent over telephone lines, and appear on your telephone bill as local or long-distance calls from your telephone, based on the location of the fax recipient. Some fax machines are programmed to auto-redial until the document is successfully transmitted. These successive attempts may incur long-distance charges.
Unanswered Call Charges
Long-distance and local calls allowed to ring more than five times may create a connection fee with the intermediate carrier. These fees are passed onto the university and individual callers.
The connection between you and the last caller you dialed will remain active unless you depress the flash-hook button for enough time to disconnect the call. This may result in unintentional continued or three-way calling. All charges incurred are the responsibility of the individual caller.
Telephone Dispute Resolution & Credit Policy
Please contact ITS Infrastructure for any billing inquiries or disputes.
|Type of Dispute||Resolution|
|If ITS has not billed for installed service(s):||Then billing will begin as of the date that ITS discovers or is notified of the error.|
|If ITS continues to bill for discontinued service(s), and documentation is available:||Then billing will stop as of the date that ITS discovers or is notified of the error. Credits can only be given for charges within the current fiscal year.|
|If ITS continues to bill for disconnected service(s), and documentation is not available:||Then billing will stop as of the date ITS discovers or is notified of the error.|
|If ITS continues to provide and bill for service(s) that the Unit believes that a disconnect request, via the Billing Inquiry Form, had been previously submitted:||Then service and billing will stop as of the date that ITS receives a new disconnect request, via the Billing Inquiry Form form.|