Most ITS offices will have reduced hours on December 24 (8 a.m.–3 p.m.) and be closed for Winter Break, reopening on January 2. To report system or application outages, or to request a password reset, call 764-HELP.
ITS Service Center closes at 3 p.m. December 24 and reopens at 7 a.m. January 2. See ITS Service Status for system status information. See System Availability for administrative system availability information.
Most Campus Computing Sites will be closed. The Michigan Union computing site is accessible 24/7 during the break. See Campus Computing Sites Hours for a complete listing of closures.
Computer Showcase at the Michigan Union closes at 3 p.m. December 24 and reopens at 9 a.m. January 2. The Pierpont Commons store closes at 5 p.m. December 23 and reopens at 9 a.m. January 2. Computer repair and consulting services follow the Computer Showcase schedule for both locations. Repairs dropped off on or after December 17 may not be completed prior to the holiday break. No check-in repairs will be accepted between December 19–January 1; consultants will be available for pick-ups during scheduled holiday store hours. Repair times may be adversely affected by high demand on delivery services resulting in possible delays in shipping of replacement parts during December.
The ITS Comm Customer Service Center closes at 3 p.m. December 24 and reopens at 8 a.m. January 2. Report emergency voice, data or video repair requests to 734-647-8888 by selecting the emergency option. An operator will take your information to dispatch technicians. For non-emergency requests, call 734-647-8888, select the non-emergency option and leave a message. Message requests are handled beginning January 2. Any changes to this schedule will be posted on the Networking & Telecommunications website.
Information and Infrastructure Assurance is on call through Winter Break. To report IT security incidents including data breaches, send email with your security incident specifics to firstname.lastname@example.org.