Information and Technology Services

Meet Pratika Mohan

My name is Pratika Mohan and I am an intern for Support Services on the Performance Excellence and Reporting team. For my department project, I am creating a set of scorecards for the ITS Service Center Help Desk. Overall, these scorecards will serve as a reporting tool for the Help Desk to analyze agent performance.

Meet Kyle Cozad

My name is Kyle Cozad and I have been working with the Service Management Team at ITS over the past few months.  I also worked with Zach, Courtney, and Piyush to develop this site for the Internship Program.  I will be going on to complete the final year of my Master of Science in Information this fall at the U-M School of Information.