My name is Pratika Mohan and I am an intern for Support Services on the Performance Excellence and Reporting team. For my department project, I am creating a set of scorecards for the ITS Service Center Help Desk. Overall, these scorecards will serve as a reporting tool for the Help Desk to analyze agent performance.
Check out various department and internship cohort projects!
My name is Hassan Mahmood and I am interning with Identity and Access Management and am working on a project to improve the process that a person goes through if they have a cloud service or application that they would like to integrate with the University's login system.
My name is Mike McGookey and I am interning with the Database Administration group here at ITS. I am working on a few different projects for my department. They include building a Google Site to house the team’s resources, editing and writing bash scripts for database maintenance, and researching a package management system for synchronizing database settings across servers.