Meet Kyle Cozad

 

My name is Kyle Cozad and I have been working with the Service Management Team at ITS over the past few months.  I also worked with Zach, Courtney, and Piyush to develop this site for the Internship Program.  I will be going on to complete the final year of my Master of Science in Information this fall at the U-M School of Information.

 

My work with the Service Management Team was primarily focused on improving the Configuration Management Database (CMDB), including data cleanup, developing and implementing audit policies, and identifying areas for expansion of the CMDB.  The CMDB is used to support Service Management proceses including Change, Incident, and Problem Management.  By improving the quality of data in the CMDB it can provide greater value to the organization in impact analysis for change planning as well as outages.

 

Working on the new and improved Internship Program website, our goal was to give prospective interns a firsthand look at the projects that are available to ITS interns as well as a look into the other parts of our program including our Friday retreats which feature Executive Roundtable dicussions and professional development topics.  We also sought to create a site that was visually appealing while also being responsive and accesisble.  

 

View my department project!

View my internship cohort project!