ITS Service Center

What We Support

Products and services we can provide help with:

Accounts

  • Uniqnames & Passwords
  • Friend Accounts

Administrative Systems

  • Analytics & Business Intelligence,including:
    • BusinessObjects
    • Data Warehouse
    • MReports
  • Concur Travel & Expense System
  • CTools
  • Digital Signage
  • Document Imaging, including:
    • ImageNow
    • WebNow
  • Donor/Alumni Relationship Tool
  • eResearch, including:
    • Animal Management
    • Conflict of Interest Management
    • Human Subjects Research
    • PEERRS Certification and Training
    • Proposal Management
  • M-Marketsite
  • My LINC
  • Online Access Request System (OARS)
  • Remote IT Support Tool
  • ServiceLink Service Management
  • Wolverine Access, including:
    • Financials & Physical Resources Management
    • Human Capital Management
    • Student Administration

Authentication

  • CoSign
  • Macintosh authentication via Kerberos for Mac OS X
  • Windows authentication via Kerberos Authentication
  • MToken/2-Factor Authentication

Backup & Storage

  • AFS, including:
    • ITS Login Service
    • Subscriptions
    • Access control
  • M+Box
  • Mainstream Storage
  • MiVideo
  • Tivoli Storage Manager
  • Value Storage

Data & Database

  • Data Center Services
  • M Cloud
  • MiDatabase
  • MiServer
  • Oracle Hosting

Email

  • M+Google
  • ITS Exchange Service access
  • U-M email
  • Mail.app for OS X (IMAP only)
  • Thunderbird (IMAP only)
  • Outlook
  • Outlook Express (v6 and up)
  • Windows Mail (configuration support only)
  • Mobile device assistance

MCommunity

(Online Directory Service)
  • Access via directory web page
  • Modification of individual entries (email address, vacation message and personal info)
  • Creation and maintenance of groups/entries

MiWorkspace

  • Managed Desktop & Laptop
  • MPrint
  • MiApps

Network

  • Housing Internet & UMTV
  • Backbone

Operating Systems

  • Windows—most current within 4 latest releases
  • Mac OS—most current within 4 latest releases
  • iOS & Android

Security & Anti-Virus

  • Obtaining and using Microsoft Security Essentials (Windows) & Sophos (Mac)
  • Disinfecting viruses
  • VPN

Website Design & Support

  • Basic HTML
  • VaaS
  • Drupal Hosting
  • Web Application Hosting

Wireless/Wi-Fi

  • MWireless
  • MGuest
  • Eduroam