ITS Service Center

What We Support

Products and services we can provide help with:

Administrative Systems

Macintosh & Windows

  • BusinessObjects XI R3
    Business Objects Software

  • Concur
    Concur Travel & Expense Software

  • CoSign
    ITS Internal Software

  • CTools

  • eResearch
    Click Commerce software

  • Help Desk Shadow Tool (Log Me In Rescue)
    LogMeIn Software 6.1.617

  • ITSM 7.6.03
    BMC Software

  • MFile
    ITS Internal Software

  • MPrint
    ITS Internal Software

  • M-Marketsite
    SciQuest Software

  • M-Pathways Financials and Physical Resources
    PeopleSoft Financials 8.8/PeopleTools 8.50

  • M-Pathways Student Administration and HRMS
    (includes Student Business, Faculty Business, Employee Business & eRecruit) PeopleSoft HE 9.0/PeopleTools 8.50

  • M-Reports
    ITS Internal Software

  • My LINC
    SumTotal 7.6 software

  • New Wolverine Access Gateway (uPortal)

  • Online Access Request System (OARS)
    ITS Internal Software

  • Online Directory
    ITS Internal Software

  • Outlook Web App 2010
    Microsoft

  • Web Mail
    ITS Internal Software

  • WebNow


Web Browser and Desktop Operating System Support

General Computing

Anti-Virus

  • Obtaining and using VirusScan (Windows)
  • Obtaining and using Sophos (Mac)
  • Disinfecting viruses
  • Mac OS X, Windows XP/​Vista/​Windows 7

Applications - Macintosh

  • Macintosh Internet Access Kit applications
  • Fugu (Mac OS X)
  • Kerberos for Mac OS X
  • Sophos Anti-Virus

Applications - Windows

  • Windows Internet Access Kit applications
  • SSH Secure Shell
  • Kerberos authentication
  • VirusScan

DSL

  • ITS Family Housing DSL Service

Email

  • Pine on the ITS Login Service
  • ITS Exchange Service access
  • Mulberry 3.1.x for Windows, Mac
  • U-M Webmail (http://mail.umich.edu)
  • Mail.app for OS X (IMAP only; 1.3.x and higher on Mac OS X 10.3.9 and up)
  • Thunderbird (IMAP only; 1.5 and up)
  • Outlook (Office XP[2002] and 2003 and up)
  • Outlook Express (v6 and up)
  • Entourage (Office 2004)
  • Windows Mail (configuration support only)
  • Limited mobile device assistance for email and MWireless and UM Wireless Network

IFS

  • Subscriptions
  • Access control via PTS groups and fs command
  • Access via sftp, Mfile
  • Personal home pages in IFS (creating directory, setting permissions, filename)

Kerberos Authentication

  • Macintosh authentication via Kerberos for Mac OS X
  • Windows authentication via Kerberos Authentication

Login Service

  • How to access
  • Basic Unix utilities (rm, mv, cp, talk, ls, etc.)
  • Email Access (Pine)
  • Electronic Directory (dua)

Online Directory Service
(MCommunity, U-M Online Directory, X.500)

  • Unix access via dua
  • Access via directory web page
  • Modification of individual entries (email address, vacation message and personal info)
  • Creation and maintenance of groups

Operating Systems

  • Windows 7
  • Windows Vista
  • Windows XP (Service Pack 2; Home and Pro)
  • Mac OS X (10.3.9 or greater)

Uniqname & Password

  • Where to obtain
  • How to use for authentication
  • How to get password changes

VPN

  • UM Virtual Private Network (VPN)

Web

  • Basic HTML

Wireless/Wi-Fi

  • MWireless and UM Wireless Network

Assistance No Longer Provided

  • Bibliographic Software (EndNote, ProCite)
  • Databases (FileMaker, FileMaker Pro, FoxPro, dBase)
  • Desktop Publishing (PageMaker)
  • Desktop hardware (drives, printers and other peripherals/accessories)
  • Eudora
  • Graphics (PowerPoint)
  • In-state Michnet and MGS/International dial-in service
  • Lotus Notes
  • Mac system software lower than 10.3.9
  • Multimedia (Photoshop)
  • Netscape
  • Non-secure telnet and FTP connections to U-M
  • Spreadsheets/Charting (Excel, Delta Graph)
  • Windows 3.1, 95/98/NT/ME/2000 OS and applications
  • Word Processing (Word, Rackham style sheets)