ITS Service Center

What We Support

Products and services we can provide help with:

Administrative Systems

  • BusinessObjects, including:
    • Data Warehouse
  • Concur Travel & Expense System
  • CTools
  • Document Imaging, including:
    • ImageNow
    • WebNow
  • Donor/Alumni Relationship Tool
  • eResearch, including:
    • Animal Management
    • Conflict of Interest Management
    • Human Subjects Research
    • PEERRS Certification and Training
    • Proposal Management
  • MCommunity
  • MPrint
  • M-Marketsite
  • M-Reports
  • My LINC
  • Online Access Request System (OARS)
  • Remote IT Support Tool
  • ServiceLink Service Management
  • Wolverine Access, including:
    • Financials & Physical Resources Management
    • Human Capital Management
    • Student Administration

AFS

  • ITS Login Service
  • Subscriptions
  • Access control via:
    • PTS groups and fs command
    • SFTP
    • MFile
  • Personal websites in AFS
  • Group Web Sites in AFS
  • Fugu (Mac OS X) and AFS
  • Putty & WinSCP (Windows) and AFS

Anti-Virus

  • Obtaining and using Microsoft Security Essentials (Windows)
  • Obtaining and using Sophos (Mac)
  • Disinfecting viruses
  • Applications–Macintosh & Windows
  • Virtual Sites

Authentication

  • CoSign
  • Macintosh authentication via Kerberos for Mac OS X
  • Windows authentication via Kerberos Authentication
  • MToken/2-Factor Authentication

DSL

  • ITS Family Housing DSL Service

Email

  • M+Google
  • ITS Exchange Service access
  • U-M email
  • Mail.app for OS X (IMAP only)
  • Thunderbird (IMAP only)
  • Outlook
  • Outlook Express (v6 and up)
  • Windows Mail (configuration support only)
  • Mobile device assistance

Online Directory Service

(MCommunity, U-M Online Directory, X.500)
  • Access via directory web page
  • Modification of individual entries (email address, vacation message and personal info)
  • Creation and maintenance of groups/entries

Operating Systems

  • Windows—most current within 4 latest releases
  • Mac OS—most current within 4 latest releases

Uniqname & Password

  • Where to obtain
  • How to use for authentication
  • How to get password changes
  • How to get uniqname changes

VPN

  • UM Virtual Private Network (VPN)

Web

  • Basic HTML

Wireless/Wi-Fi

  • MWireless
  • MGuest
  • Eduroam