Staff are on call 24/7. In addition, they conduct regular maintenance during hours of low use that may occasionally cause temporary outages.
- Routine Monitoring
Weekdays, 9 a.m.–6 p.m.
Staff will address problems as soon as possible, including during on-call hours when necessary.
- Routine Reboots
Sunday, 5 a.m.
Users may not start new connections between 4 a.m. and 5 a.m., but prior connections are okay.
- Non-routine Reboot
Any day, midnight–6 a.m.
Staff will provide 1/2 hour notification if a reboot is required.
- Extended outages for hardware upgrades and other maintenance procedures
Saturday or Sunday, midnight–6 a.m.
Staff will notify users two days in advance of this more extended outage. A message will appear when users log in.