AFS Service Expectations

Support

Contact the ITS Service Center.

Service Availability 

AFS is available 24/7.

Planned Maintenance

Routine maintenance is scheduled for 11 p.m. Saturday through 7 a.m. Sunday.

Emergency Maintenance

Emergency maintenance is any maintenance that needs to be implemented immediately and outside the usual approval procedures. In rare situations, it may become necessary to perform emergency maintenance to correct service issues or to prevent an imminent service issue. In these situations, it will be impossible to provide thirty day advanced notice of the outage. ITS will provide as much advanced notice as possible. Refer to the ITS Service Status website for information about outages. Email notification of emergency maintenance will take place as early as possible.