Line Options

Telephone line options that campus can request on basic and electronic sets:

Line Option Basic Electronic
Standard Line — a personal telephone line that directs incoming calls to a single location on campus.
Yes
Yes
Automatic Call Distribution (ACD) Line — ACD is a software feature for traditional telephone lines that distributes incoming calls equally to contact center agents and holds calls in queue.
Yes
Conference Call Line — University Operators can set up a BlueJeans conference call for up to 100 participants.
Yes
Yes
Fax/Modem Line — a standard line with the Cutoff on Disconnect feature.
Yes
Internal Line — a line assigned to a courtesy phone or a secondary line on a multi-line set. They do not receive calls from outside the university phone system, and need to be programmed to allow external dialing.
Yes
Yes
Multiple Appearance Director Number (MADN) Line — a line which allows a university number to ring in multiple locations on campus simultaneously.
Yes
Private Business Line — an externally generated phone line that is routed over outside plant telephone cables.
Yes
Suspended Line — a telephone line that is held in reserve for an individual while they are away from campus, and put back into service when appropriate. This saves the cost of disconnecting, reconnecting, and allows the individual to maintain a consistent phone number.
Yes
Yes
800 Service (forwarded to a university line) — routes a toll-free line to a university telephone. Provides long distance callers the option of contacting an individual or unit without toll charges.
Yes
Yes