Technical Specifications

Unit phone administrators or technical experts may find the information on how to configure the workstation and network firewall helpful when setting up an IP Contact Center.

Port Application/Process Network Protocol Purpose
80 HTTP TCP Web access
1504 IDS database access TCP UCCX Historical Reporting Client (HRC)
1994 CAD/CSD TCP CAD/CSD Bi-directional components communicate with CVD
3000 LRMSvc TCP Licensing and Resource Manager Service
3001 CallChatSvc TCP Call/Chat Service—CORBA
3002 CallChatSvc TCP Call/Chat Service—VPN
3003 RASCALSvc TCP Recording and Statistics Service
3004 EntSvc TCP Enterprise Service
3103 EntSvc TCP Cisco Desktop Enterprise Service—Chat
3104 VoIP TCP Cisco Desktop VoIP Monitor Service—Chat
3006 EEMSvc TCP Agent E-Mail Service
3007 LDAPMon TCP LDAP Monitor Service
3008 SyncSVC TCP Sync Service
3009 RecSvC TCP Recording and Playback Service—CORBA
3010 RecSvc TCP Recording and Playback Service—VPN
3011 VoIP TCP VoIP Monitor Service—CORBA
3012 VoIP TCP VoIP Monitor Service—VPN
3013 BIPPA TCP Browser and IP Phone Agent Service—CORBA
3014 BIPPA TCP Browser and IP Phone Agent Service—TCP
3016, 38983 LDAP TCP Open LDAP
3017 LDAP TCP Open LDAP
3102 BIPPA TCP Browser and IP Phone Agent Service—Chat
3500:3700 Rec UDP Recording and Playback Service—RTP
5060 ChatPresence TCP Chat Presence Service
6293 CAD/CSD true update TCP CAD/CSD true update
8443 HTTPS TCP SOAP between CAD client and Unified CM
8080 Browser TCP Client browser
59010 VoIP TCP Cisco Desktop Voip Monitor Service
59012 VoIP TCP Cisco Desktop Voip Monitor Service
59014 Rec TCP Cisco Desktop Recording and Playback Service
59015 Email TCP Cisco Agent Desktop Email Service
59016 Rec TCP Cisco Desktop Recording and Playback Service
59020 DesktopChat TCP Cisco Desktop Call/Chat Service
58000 IPC TCP IPC Receive
65432 LRMSvc TCP Licensing and Resource Manager Upgrade Service
ICMP     KeepAlive
Ephemeral ports ChatPresence TCP Chat Presence Service