While the communication industry is changing rapidly, ITS phone services are still essential to university business.
- Traditional Voice
We support over 30,000 traditional faculty & staff and student voice telephones providing high quality connections for teaching, learning, research, and work. We also provide traditional phone support such as operators, directory information, and call rates.
- IP Voice
We support over 9,000 Voice Over Internet Protocol (VoIP) telephones on all three campuses, including desk phones, cordless sets, soft clients on computers and other devices.
We provide Exchange voicemail to Ann Arbor campus faculty, staff, or students and Unity voicemail to Flint and Dearborn.
- Audio Conferencing
We offer an Assisted Telephone Conference service and reservable conference lines for faculty and staff needing a more traditional audio conferencing option.
- Cellular on Campus
Each cellular carrier owns, manages, and maintains their own networks. ITS has no ability to provide or improve cellular coverage directly, but we maintain cellular relations, encourage vendors to improve campus coverage whenever possible, and advertise new features like WiFi Calling for places where cellular coverage is inadequate.
- Contact Centers
We support over 45 university contact centers employing over 500 agents serve students, faculty, staff, alumni, and others. ITS assists these centers with their main numbers, menu prompts, off-hour messaging, hold settings, queue messaging, and other services.