MRequest Benefits

We believe both you and your customers will benefit by using MRequest.

Your Benefits

  • Customizable Interface
    Department administrators can define shared views, while individual users can create views that help make them most efficient.
  • Email Alerts
    Rules can be created for email notifications of critical support issues.
  • Searching
    Provides extensive search capabilities, including full text.
  • Reporting Features
    Agents can view issues assigned to them as well as a summary of all active and closed issues. Provides over a dozen pre-defined reports, including historical tracking, as well as customizable reporting.
  • Time Tracking
    Includes providing total time devoted to an issue.
  • Knowledgebases
    Allows users to create knowledgebases containing tips and solutions.
  • Create Global Issues
    Allows a wide-spread problem to be consolidated so that all individual issues are linked to it.

Customer Benefits

Project managers can customize projects to provide:

  • Automatic Email Notification
    Customers receive automatic email notification whenever an issue has been opened in their names and whenever the issue has been updated.
  • Online Self-Service
    Customers can login to FootPrints to open a new issue or to review the history of all open and closed issues in their names.
  • Global Issue Notification
    When multiple customers are affected by a similar issue—such as a network printer being offline—they can subscribe to receive notification when the issue is resolved.