We believe both you and your customers will benefit by using MRequest.
- Customizable Interface
Department administrators can define shared views, while individual users can create views that help make them most efficient.
- Email Alerts
Rules can be created for email notifications of critical support issues.
Provides extensive search capabilities, including full text.
- Reporting Features
Agents can view issues assigned to them as well as a summary of all active and closed issues. Provides over a dozen pre-defined reports, including historical tracking, as well as customizable reporting.
- Time Tracking
Includes providing total time devoted to an issue.
Allows users to create knowledgebases containing tips and solutions.
- Create Global Issues
Allows a wide-spread problem to be consolidated so that all individual issues are linked to it.
Project managers can customize projects to provide:
- Automatic Email Notification
Customers receive automatic email notification whenever an issue has been opened in their names and whenever the issue has been updated.
- Online Self-Service
Customers can login to FootPrints to open a new issue or to review the history of all open and closed issues in their names.
- Global Issue Notification
When multiple customers are affected by a similar issue—such as a network printer being offline—they can subscribe to receive notification when the issue is resolved.